Program 18. Warsaw International Banking Summit oraz 14. Insurance Forum
Day I – 16 October 2019
JOINT PART – WARSAW INTERNATIONAL BANKING SUMMIT AND INSURANCE FORUM
9:30 – 9:45 The opening ceremony of the Conference
9:45 – 10:00 Guest of Honor speech
10:00 – 11:00 Influence of climate change on business models
- The financial sector’s responsibility for the future of ecology
- National opportunities and foreign experience
- Green obligations
- What financial institutions do and will do to respond to these changes (actively and passively)
- Risk management in the context of climate change
- Preventive and educational activities
- Financing sustainable development
11:00 – 12:00 Innovation as a trend indicator in the financial sector
- Financial institution of the future
- Can digitisation effectively help financial institutions comply with regulatory obligations?
- From standardisation of processes to implementation of RPA solutions
- Do consumers understand the technological changes implemented by financial institutions?
- Chatbot – how can it be applied in finances?
12:00 – 12:30 How financial institutions may keep up attractiveness as a potential employer
- The financial sector according to Generation Z
- Employer and employee
12:30 – 13:15 Networking break
Day I – 16 October 2019
13:15 – 14:30 Transformation of operations / back-office as a necessary element of bank business transformation
- Trends of back office / operations transformation
- Key levers of transformation, today and tomorrow
- Right-size banks and their back offices / operations
- Inspirations from outside the world of financial institutions
- The tomorrow of operations in the banking sector in Poland
14:30 – 15:45 Competition from new entities on the capital market
- New non-banking entities on the market – the trend of “eating” of banks by these entities
- Are new entities a real competition for the banking and insurance sector and should they be regulated at the European level?
- Further consolidation of the sector in Poland vs. global downsizing trend in the banking sector
- Should new actors be stimulated at the pan-European level?
15:45 Lunch
Day I – 16 October 2019
13:15 – 14:30 Insurance product offer for the XXI century
The rules of customer relations are changing, channels of reaching customers are changing. Why aren’t insurance products changing?
- Conclusions from attempts to place microinsurance
- Trend of simplifying products
- Ways to manage the product offer
- Products on demand – change from traditional to flexible insurance on demand
- Personalisation of insurance services – new needs of clients
- Barriers in providing insurance services
14:30 – 15:45 Innowacje w ubezpieczeniach
- How AI, IoT, RPA affect insurance
- Practical examples of implementations
- Culture of innovation – how to make changes in an organisation
- Cooperation of insurers with Insurtechs and startups – how do partnerships evolve?
- Our clients will not accept decisions that we can not explain to them – the limit of using innovations
15:45 Lunch
Day II – 17 October 2019
9:30 – 10:45 The world after open banking – banks, fintechs and bigtechs
- What impact on the future shape of the financial market do banks, fintechs and bigtechs have?
- What are the challenges that these entities are struggling with?
- What opportunities do these entities see for themselves?
- What banking services will remain the domain of banks and what will be found in other non-financial services used by clients?
10:45 – 12:00 New needs of customers
- Are customers behind technological changes?
- Examples that support long-term customer relationships
- In what way is allowing customers control their finances the key to maintaining loyalty?
- The never-ending fight for customer loyalty
- Do customers trust digital entities?
- 24/7 services: how can virtual assistants be used to meet customer needs?
- Improving everyday customer experience: providing intuitive applications and chat rooms
- How can banks best predict what, when and where do customers need?
- What can our sector do to make customers choose a bank in the post-PSD2 world, not a technological giant?
12:00 – 12:30 Networking break
12:30 – 13:45 Cybersecurity and Cyberthreats
- How does the financial industry react to cyberthreats?
- Increase the level of security and convenience and simplicity
- Cybersecurity – individual case?
13:45 – 15:00 Blockchain
- Using blockchain to support Polish export
- Blockchain in cooperative banks
15:00 Lunch
Day II – 17 October 2019
9:30 – 10:45 New mobility. How to regulate and insure personal transportation equipment?
Part I Regulations
- Growing popularity of new mobility and the risk related to traffic
- Potential impact on legal regulations and the insurance industry
- Legally regulated or forced by the market
Part II Insurance
- How can insurers prepare for the dynamic development of the sector?
- Areas of insurance protection for new mobility
- Insurance of the actual time of use
- Examples of market solutions from around the world
10:45 – 12:00 The role of insurers in creating alternative distribution channels
- Multiagency consolidation
- Change of business models
- Future of traditional distribution channels
- Which niches will build the noticeable market share the fastest?
- New risks of modern times – examples of micro-insurance (insurance in the event of loss of driving licence, home insurance, stand alone, telephone)
- Innovations for agents
12:00 – 12:30 Networking break
12:30 – 13:45 Most important trends in the health insurance sector
- Customer expectations and health needs of individual generations
- Technology as a factor facilitating the implementation of new services
- Health management of employees
- Unfavorable regulations
- Telemedicine in health insurance – mobile health services
- Evolution of health insurance systems, medical subscription market
13:45 – 15:00 Life Insurance
- Financial security system in Poland
- The role of insurers in building financial security
- Products that are offered by insurers
- Future of life insurance
- PPK
- UFK
15:00 Lunch
Update 10.07.2019
The Organizer reserves the right to change the program
* during formal confirmation