Program

Day II – 18 April 2019

9:00 – 9:30 Registration and morning coffee

9:30 – 10:45 Topic block: Values chain in Open Banking – Who will benefit?

9:30 – 9:45 CASE STUDY: Presentation of the report with the results of a survey conducted by KPMG and ZBP among banks, potential TPP and natural persons on perception, opportunities and threats brought by the new regulation and the very idea of open banking.

• Michał Podgajny, Director, KPMG in Poland

9:45 – 10:00 CASE STUDY: How to ensure the security of banking secrecy and minimise the risk of frauds after the entry into force of PSD2?

• Krzysztof Korus, Ph.D., Lawyer, Partner, dLK Legal

10:00 – 10:45 Discussion panel:

• The place and role of Open Banking in fulfilling the needs of banks and clients
• The business challenge connected with the standardisation of API and PSD2 implementation – a strategy of simple compliance vs. providing other banking products that go beyond the directive
• Open Banking – still regulation or is it now business?
• Bank economics vs fintechs
• The upcoming wave of regulatory reviews and their implications for business
• From Open Banking to Beyond Banking – the role of banks

Moderator:

• Maciej Kostro, Secretary of the Electronic Banking

Speakers:

• Krzysztof Korus, Ph.D., Lawyer, Partner, dLK Legal
• Mirosław Skiba, President of the Management Board, SGB
• Sławomir Grzelczak, Vicepresident of the Management Board BIK and President of the Management Board BIG InfoMonitor
• Ewa Wernerowicz, President of the Management Board, Vivus
• Agnieszka Surmacka, President of the Management Board, PKO Finat
• Tomasz Owczarek, Strategy and Key Projects Advisor of the Polish branch of Mastercard Europe
• Małgorzata Dąbrowska, Managing Director of the IT Systems Development Division for Retail Customers, BNP Paribas

10:45 – 12:00 Topic block: How can financial institutions win the fight for the client in a growingly competitive market?

10:45 – 11:00 CASE STUDY: Involvement of a digital client – how to win the fight for the client in a growingly competitive market?

• Jerzy Kalinowski, Advisor to the Board, KPMG in Poland

11:00 – 12:00 Discussion panel:

• How to effectively gain clients?
• Does a high level of customer experience affect the selection of bank by clients?
• How can technology affect the increase in sales of financial services?
• Changing preferences of clients
• New optimal financial solutions supporting Polish exporters

Moderator:

• Jerzy Kalinowski, Advisor to the Board, KPMG in Poland

Prelegenci:

• Przemysław Furlepa, Vicepresident of the Management Board, BNP Paribas
• Piotr Stolarczyk, Managing Director of the International Banking and Export Finance Department Pekao Bank S.A.
• Joanna Jabłońska-Białowąs, Chief Customer Officer, Santander Bank Polska S.A.
• Marek Niechciał, President of the Management Board, Urząd Ochrony Konkurencji i Konsumentów
• Jan Emeryk Rościszewski, Vicepresident of the Management Board, PKO BP
• Agata Zgliczyńska, Member of the Management Board performing the duties of the President of the Management Board, Plus Bank
• Jacek Bartkiewicz, Advisor to the President, Narodowy Bank Polski

12:00 – 12:30 Networking break

12:30 – 13:45 Topic block: Build vs. Buy

• Does building inhouse solutions make sense?
• Is buying companies/start-ups worth it?
• Does the banks-fintechs ecosystem actually work?

Moderator:

• Maciej Mikucki, Ph.D., Finance Director, Board Member, Provident

Speakers:

• Jarosław Hermann, Member of the Management Board, Bank Millennium
• Jędrzej Iwaszkiewicz, Co – Founder and VP Business Development, The Heart
• Jarosław Mastalerz, Managing Partner, mAccelerator
• Daniel Daszkiewicz, Head of FinTech, Alior Bank
• Michał Bolesławski, Vicepresident of the Management Board, ING Bank Śląski
• Filip Kata, Enterprise Architect, Dell Technologies Polska

13:45 – 14:45 Topic block: Future of Payments – will Cash „go into oblivion”?

• Evolution in payments: payment via smartphones, biometrics in online payments and other new solutions
• Are cryptocurrencies and electronic payments a threat for traditional money?
• How are Polish consumers absorbing new forms of payment?
• The growing amount of cash in circulation while increasing the volume of non-cash payments

Moderator:

• Robert Łaniewski, President of the Management Board, FROB

Speakers:

• Jan Czapracki, CEE Payments Partnerships, GOOGLE PAY
• Jacek Obłękowski, Founder, Horum Bank
• Mieczysław Groszek, President of the Management Board, Fundacja Polska Bezgotówkowa
• Joanna Erdman, Director of Payment Card Development, mBank
• Bartosz Ciołkowski, General Director of the Polish branch of Mastercard Europe

14:45 – 15:45 Lunch

Day II – 18 April 2019

9:00 – 9:30 Registration and morning coffee

9:30 – 10:45 Topic block: Insurer of the future in a digital world

9:30 – 9:40 CASE STUDY: Examples of self-service for insured clients

• Michał Legumina, Head of R&D, Atende

9:40 – 9:50 CASE STUDY: Crash detection by Telematics Technologies

• Adam Bąkowski, CEO, Telematics Technologies

9:50 – 10:05 Presentation:

• Jacek Maciak, President of the Management Board, Salesbook

10:00 – 10:45 Discussion panel:

• Are insurers in Poland looking more at digitalization through the prism of reducing the costs of doing business and the improvement of back-office processes, or also as a tool to change a business plan?
• Digitalization as a method of greater contact with the customer, being present in their life practically every day? Any ideas? Can digitalization help increase customer loyalty?
• Digitalization and agent-insurer cooperation? Would closer contact with the client mean a reduced role of agents in the future?
• Is self-service simply insurance bought online, reporting damage, renewing, managing a policy or something more? Is it relieving agents or taking another step towards disintermediation?
• Omnichannel – opportunities and challenges? What are the customers’ expectations regarding services, including online service?
• A new generation of customers = new solutions. What are new customers’ requirements to insurance associations? (also includes: changes in call centers, customer services, new IT tools)
• Digital customer onboarding– is it the moment to start such projects?
• Cooperation with technology companies. Does it make sense? What are the advantages/threats?
• Platformization and disintermediation of insurance services.

Moderator:

• Marcin Jankowski, Associate Director, KPMG in Poland

Speakers:

• Ernest Dołęga-Wołkowycki, Manager, Digital BA Team, Aviva
• Adam Kępa, Vice President, Head of Growth, ITMAGNATION
• Piotr Narloch, President of the Management Board, Interrisk
• Paweł Szczepankowski, Managing Director, Atradius
• Jacek Szczepański, Vice-President of the Management Board, Atende
• Grzegorz Werpachowski, Head of Digital Transformation – Analytics, Compensa

10:45 – 12:00 Topic block: Data analysis and Machine Learning in insurance

< 10:45 – 10:55 CASE STUDY: Artificial Intelligence – is there anything to be afraid of?

• Marek Zefirian, President of the Management Board, Starter24

10:55 – 11:10 CASE STUDY:

• Representative UiPath

11:10 – 11:20 CASE STUDY: Overview of market segments using digital solutions that insurers can take

• Marcin Jankowski, Associate Director, KPMG in Poland

11:20 – 12:00 Discussion panel:

• In which areas can ML and AI help insurance companies?
• Which processes are automable via ML and AI? Automation of front-office, the sales process, sales and after-sales contact with the customer? Is it possible to automate back-office processes?
• The possibilities offered by ML and AI for greater interaction on the client-insurer line
• What does the Machine Learning and AI process look like from idea to implementation? What necessary conditions must be met for insurance associations to start thinking about the implementation of ML and AI in selected areas? What do you need to remember after implementation?
• The role of employees. What new qualifications are necessary for insurance associations?
• The role of data. Acquiring a significant amount of good quality data. What data sources do insurance associations have at their disposal? Public databases. IoT. Telemetrics. Open Banking. Social media.
• Threats resulting from the implementation of ML and AI models. False data, data manipulation, statistical errors, black boxes. How to manage this risk?

Moderator:

• Marcin Jankowski, Associate Director, KPMG in Poland

Speakers:

Witold Jaworski, CO-Founder, YU!

Marcin Kurczab, Director of Innovation, PZU

Monika Leżyńska, Director of the Tariff Actuation Department, AXA

Magdalena Marciniak, Head Of Business Development, TU Europa

Agnieszka Wrońska, President of the Management Board, Link4

12:00 – 12:30 Networking break

12:30 – 13:45 Topic block: New players on the market – new communication channels

12:30 – 12:45 CASE STUDY: European freedom to provide services in the context of the consolidation cycle of companies

• Marek Czerski, President, EINS Polska

12:45 – 13:45 Discussion panel:

• Fragmentation for service providers: e.g. telephone operators
• Cross-selling insurance, e.g.: dealers, leasing, insurance in banking
• What advantages and needs do traditional distributors have?
• What advantages and needs do new players have?
• What does competition between them look like?
• What forces changes on the current distribution of insurance?
• How does it change the market (way of communication and sales)?

Moderator:

• Artur Olech, Chairman of the Advisory Board / CEO, hiPRO

Speakers:

• Marek Czerski, President, EINS Poland
• Łukasz Domański, President of the Management Board, Carsmile
• Radosław Kamiński, Vicepresident of the Management Board, Allianz
• Sławomir Łopalewski, President of the Management Board, PKO Ubezpieczenia
• Tomasz Mrozowski, Director of the Business Development Department, Play
• Konrad Patejczyk, Director of Business Development of the Consumer Market, Orange
• Cezary Świerszcz, President of the Management Board, Bacca
• Marcin Wąsikowski, Managing Director, Head of Bancassurance and Affinity Sales Department, AXA

13:45 – 14:45 Topic block: Talent development in the insurance sector

13:45 – 14:00 Presentation: Employee experience in the era of the changing labor market
Conclusions for employers based on the Aon Best Employers Survey 2018

• Magdalena Kustra-Olszewska, Principal Consultant, Advisory Team Lead, Aon

14:00 – 14:45 Discussion panel:

• Attractiveness of the insurance sector
• Talents – how to gain, and later keep them?
• Recruitment for the role of Agent
• Organisation of work as fulfilling the ambitions of young employees
• Rivalry of the generations – different approaches, different goals

Moderator:

• Anna Tarasiuk, Member, AIDA; Partner at the Łyszkiewicz Tarasiuk Kancelaria Radców Prawnych Sp.p.

Speakers:

• Rafał Hiszpański, President of the Management Board, D.A.S.
• Igor Rusinowski, President of the Management Board, Unilink
• Aleksandra Urbańska, Organisational Development Director, Nationale-Nederlanden
• Mariusz Wichtowski, President of the Management Board, Polskie Biuro Ubezpieczycieli Komunikacyjnych

14:45 – 15:45 Lunch