Program 19. Banking Forum and 15. Insurance Forum
Day II – 9 April 2020
JOINT PART – BANKING FORUM AND INSURANCE FORUM
8:45 – 9:15 Registration
9:15 – 9:45 The Opening Ceremony of the conference
10:00 – 11:15 Inaugural Block: A strategic economic outline in terms of the decade. Challenges of the decade.
Introduction: “Clash” of 2-3 banking economists with different views.
→ After the discussion, consider voting of the conference participants with which approach they agree.
Panel discussion:
→ The debate ends with a “time capsule” of economic projections for a year / 5 years time / 10 years time.
Topic block: Global Environment Policy / its impact on the economy / financial institutions – how to effectively carry out ecological transformation with the participation of financial institutions
Panel discussion:
- Elements of transformation support/building awareness/building support/state policy
- In what direction will the legal regulations evolve? / What might be the impact on financial institutions (direct and indirect) / change of risk profile and sector dynamics
- How to motivate financial institutions to change in the sectoral approach/elements of stimulation
- Possible development of the field of cooperation between financial institutions and administration/The role of state financial institutions
- Can financial institutions benefit from ecological changes or lose
- Changes in the product approach – what offers appear and disappear in connection with the fight for the environment?
- Financing prosumer investments in the energy sector – how to stimulate?
- International experiences of changes in the positive impact of financial institutions on climate change
- Impact of environmental regulations on sector risk
12:30 – 13:30 Networking break
Day II – 9 April 2020
13:30 – 14:45 Topic block: Modern financing methods – are the banks still the only institution that can finance?
- How to gain financing from other sources?
- Partnerships in the field of innovation. Why does cooperation pay off?
- What are the experiences? Exploiting the potential in other industries
- Financing of microenterprises
- When will banks open to online credit intermediation platforms?
- How to run distribution?
- Where is digital lending going? ?
- Crowdfunding – legal solutions at the European level
- Tokenization of financing / Cloud
14:45 – 16:00 Topic block: Word strategy in the field of technology
- Search for extra-schematic ideas – a clash of technology giants. Technological perspective vs. sector perspective.
- What exactly are we doing to go even more towards digitization?
- Will technologies in banks not generate income in 10 years?
16:00 Lunch
Day II – 9 April 2020
INSURERS IN THE FACE OF NEW CHALLENGES ARISING FROM THE DIGITIZATION OF THE ECONOMY AND SOCIETY
13:30 – 14:45 Topic block: The impact of digital transformation on the customer – building a modern approach to the customer journey
- How to plan and carry out an effective digital transformation of the insurer for the benefit of the client?
- Changes in the operational and business models of insurers – such as the implementation of client centric orientation changes the ways of operating and organization
- The process of shaping the relationships between the company and clients (testing attitudes, behaviour motivation, satisfaction of the needs of loyal customers through the highest quality offers, promotional activities, instruments rewarding loyalty – long-term customer impact)
- Do customers understand the technological changes introduced by insurers
- User/customer experience and the customer journey – technological perspective
- Do customers need new digital products and are insurers ready for changes related to this?
- Technology as a tool to increase effective and frequent customer relations
- The role of insurers in the customer value chain
14:45 – 16:00 Topic block: The impact of digital transformation on operational models of insurers
- Digitization and what’s next? How do insurers see further stages of digitization – digitization of operations or new business models?
- Automation – is it just RPA? How else to automate effectively and what?
- Will it be possible to gain acceptance in the organisation for mass work automation?
- In which areas is the development of digitization still facing barriers?
- How to use new technologies to organise data
- Do technologies make insurance services and products cheaper?
16:00 Lunch
Day II – 9 April 2020
9:00 – 9:30 Registration
9:30 – 10:30 Topic block: Customer first. Customer expectations in the times of subscription economics
Youth:
- Generation Z, Generation Alpha – what should an attractive banking sector look like in their eyes?
- Millennials generation and their market entry. What expectations do they have as customers and as employees?
Talents:
- Talents in financial institutions
- Employment issues from the point of view of employers
Technology:
- Millennials’ payment standards. Confidence and operation in the background in the era of financial innovation.
- Marketing innovation. New channels of customer service – chatbots and virtual assistants
- The world of small screens. How to explain difficult things in one-click reality to customers quickly and safely?
10:30 – 11:30 Topic block: Will PSD2 lead to invisible payments?
- What has been implemented since the entry of the PSD2 Act?
- How will invisible payments help customers in everyday life?
- Cashless fraud – has it been stopped?
- Will the development of invisible payments make cash go into oblivion?
- PSD2 and increasing the speed of cashless payments
11:30 – 12:30 Topic block: Beyond Banking
- Will banking applications soon become a hub for managing non-banking services?
- VAS – Value Added Services, meaning additional services in mobile banking applications
- Banks without branches and online banking – development of internet banks and impact on the market
- Foreign trend to rent banking services – will this wave come to Poland?
- Has the era of competition between banks and fintechs passed?
12:30 – 13:00 Networking break
13:00 – 14:00 Topic block: Safe Onboarding and cybersecurity
- How to improve the onboarding process using the latest customer verification technology?
- Digital verification of customer identity – the role of AI and the role of man.
- Prevention – is it time for insurance and paid protection of personal data online?
- Losses that cannot be seen. Adoption of financial innovation and knowledge about cybersecurity.
- Onboarding in the non-banking sector – experience, examples, practice
Day II – 9 April 2020
9:00 – 9:30 Registration
9:30 – 10:30 Topic block: Prevention – what do we do for clients?
PRESENTATION/USE CASE: The role of agents and brokers in the prevention and settlement of damages :
- damage prevention
- how to deal with damage that has already happened
- the use of new technologies in simplifying the process after the occurrence of motor damage
Debate:
- Prevention inscribed in the business model
- Prevention as an added value to insurance – examples of preventive campaigns
- How can we use new technologies in the service of prevention in various insurance segments?
- Prevention in the field of road traffic – initiatives aimed at preventing accidents and reducing their consequences
- Foreign inspirations for shaping responsible behaviour patterns
10:30 – 11:30 Topic block: The role of insurance in the long-term saving system – opportunities and threats to the life insurance market
- Possibilities of long-term saving – attractiveness of products, forms of saving
- What products should appear in the long-term saving system?
- Increased awareness and value of voluntary insurance – building trust (educational element, campaigns). How to make customers want to use them?
- Impact of changes in the pension system on life and disability insurance products
- Employee benefits and other complementary forms of saving
- Summary of previous implementations of Employee Capital Plans – perspectives
- How to use innovative solutions in implementing PPK?
11:30 – 12:30 Topic block: Distribution in the next 10 years. Assessment and perspective
- Changes on the distribution market. Who can offer modern insurance products? Channels of the future
- What are the differences between the distribution of insurers, brokers and agents?
- Consolidation of traditional insurers and the possibility of entry of new entities: FinTechs, InsurTechs, entities operating under a foreign licence
- The role of partnership in the insurer-broker-customer relationship
- Regulatory mess – understanding the role of distribution in the insurance system
- Digital sales support – insurance sales tools – which we use, which we used and which we will use?
- Distribution of niche insurance – how to break into larger groups
- Changes on the bancassurance market – product distribution at the bank
12:30 – 13:00 Networking break
13:00 – 14:00 Topic block: Insuring myself with trust – the image of the industry
- Trust strategy – how should the insurance industry build customer confidence in the current period?
- The use of modern means of communication to build trust
- Promoting insurance knowledge and promoting positive values for insurers
- Simplification of insurance products communication
- Statistical data regarding customer confidence in the industry – presentation of data and reports
14:00 – 15:00 Topic block: Prospect of capital market development
- Will the stock exchange still be an alternative to effective capital raising?
- Financing foreign expansion
- Support for Polish and foreign institutions
15:00 Lunch
Update 12.02.2020
The Organizer reserves the right to change the program
* during formal confirmation
