Day 1 – 19 October 2020
8:15 – 9:00 Registration
9:00 – 9:15 Opening Ceremony of the conference
- Artur Olech, Co-Chairman of Advisory Board Insurance Forum / CEO, HiPRO
- Andrzej Kopyrski, Co-Chairman of Advisory Board Warsaw International Banking Summit
9:15 – 9:30 Honorary Guest
- Adam Glapiński, President of the Management Board, Narodowy Bank Polski
9:30 – 10:30 Inaugural Block: REBUILDING THE ECONOMY OF POLAND AND OTHER COUNTRIES IN TIMES OF RECESSION
- Macroeconomic outline. Impact of the pandemic on the international economy. A global look at the needs of the economy while recovering losses.
- The role of the state in stabilising the economy
- The burden on the sector and the banks’ ability to finance
- Anti-crisis shield. Basic economic and social assumptions
- The functioning of financial institutions in the new reality. The business and technological perspective
- European Green Deal – adjustment of the Polish banking and insurance sector to the plans of the EU regulator. A conscious approach to the ecosystem
- The use of technology and the impact of energy policies on the sector, but also the impact of the banking sector on the energy sector
- What has been learned during the COVID-19 lockdown period – where do we come out stronger and are we more resilient for the future?
Moderator:
- Marcin Petrykowski, Managing Director, S&P Global Ratings
Speakers:
- Paweł Borys, President of the Management Board, Polski Fundusz Rozwoju
- Paweł Pytel, Vice President of the Management Board, Aviva
- Sławomir S. Sikora, President of the Management Board, Citi Handlowy
- Leszek Skiba, Vice President of the Management Board, Bank Pekao S.A.
- Roman Szwed, President of the Management Board, Atende
10:30 – 11:20 THE CHALLENGES OF BANKS IN THE NEW REALITY IN TERMS OF CUSTOMER CONTACT AND WORK ORGANISATION
- The role of banks in times of crisis and ways of solving problems in financial difficulties
- How to maintain the profitability of the banking sector. Will the bank of tomorrow be able to maintain the credibility of the financial system? Customer confidence building factors
- Challenges for the industry and the needs of the industry in the current market situation in terms of work organisation. Transformation of business models
- How to properly take care of the customer in the era of “accelerated digital transformation”?
- Why has investing in projects focused on delivering high-quality clients gone into the background during the crisis and unfavourable regulatory changes?
- Leadership in the period of crisis and re-evaluation of attitudes in connection with running a business
Moderator:
- Andrzej Kopyrski, Co-Chairman of Advisory Board Warsaw International Banking Summit
Speakers:
- Maciej Brzozowski, Vice President of the Management Board, Alior Bank
- Tomasz Kowalski, President of the Management Board, Deutsche Bank
- Tomasz Kubiak, Vice President of the Management Board, Bank Pekao S.A
- Jędrzej Marciniak, Wiceprezes Zarządu, Credit Agricole
- Barbara Sobala, Vice President of the Management Board, Citi Handlowy
11:20 – 12:00 THE PROSPECT OF CAPITAL MARKET DEVELOPMENT
- How do stock exchanges ensure the stable functioning of markets and investor protection?
- Will the stock exchange continue to be an alternative to effective capital raising?
- Financing of foreign expansion
- Supporting Polish and foreign institutions
- Coronavirus and the situation on the Warsaw Stock Exchange and world exchanges. Financial crisis and changing market dynamics
- The condition and stability of the capital market
Moderator:
- Marcin Wenus, Editor in Chief, Comparic24.tv
Speakers:
- Marek Dietl, President of the Management Board, Giełda Papierów Wartościowych w Warszawie/li>
- Tomasz Kulik, Member of the Management Board, PZU SA
- Adam Pers, Vice President of the Management Board, mBank
- Jerzy Śledziewski, Vice President of the Management Board, BNP Paribas
- Robert Zapotoczny, President of the Management Board, PFR Portal PPK
12:00 – 12:30 Networking break
12:30 – 13:10 INSURANCE DISTRIBUTION DURING A PANDEMIC AND IN THE NEXT 10 YEARS
- How has insurance distribution changed during the pandemic?
- Development of digital insurance distribution channels. Can remote sales be the basis of all sales and communication with the customer?
- What does the market expect from technology in difficult times?
- Digital sales support – insurance sales tools – which we use, which we have used and what will we use? Channels of the future
- Who can offer modern insurance products?
- Should the regulator support the direct sales channel, and if so, how?
- Low interest rates – what it means for life and property insurers in terms of investment and financial results and in terms of sales commission.
Moderator:
- Piotr Bartos, Country Manager, Insly
Speakers:
- Jolanta Karny, Vice President of the Management Board, Aviva
- Michał Kęcik, President of the Management Board, Stowarzyszenie Multiagentów Ubezpieczeniowych
- Marat Nevretdinov, President of the Management Board, Europa Ubezpieczenia
- Jacek Byliński, President of the Management Board, CUK
- Michał Góra, President of the Management Board, Alfavox
13:10 – 15:15 TRENDS IN DIGITAL BANKING AND INSURANCE TRANSFORMATION
Part 1
Technology in banking
13:10 – 13:25 Open Banking Premium and Open Data Economy: new possibilities for “Webank”. Regulatory determinants of platformization and interoperability in finance vs other sector
- Krzysztof Korus, Lawyer, Partner, DLK Legal
13:25 – 13:35 Client experience (UX) as the foundation of building the position of a leader in digitisation.
- Kamil Smuga, CIO, VP, Limitless Technologies
13:35 – 13:45 How does remote signing support sales and Customer Onboarding processes in the banking and insurance industry?
- Maciej Zygmański, Business Development Manager, SIGNIUS
Part 2
Technology in insurance
13:45 – 14:00 Client analysis using modern IT technologies in order to increase sales results.
- Joanna Kościuch-Malinowska, Country Manager, Comadso Sp. z o.o.
14:00 – 14:15 Fire Chat: A financial institution in the cloud – how Polski Gaz TUW does it
- Modertor: Jacek Szczepański, Vice President of the Management Board, Atende
- Speaker: Dariusz Śpiewak, CIO, Polski Gaz TUW
14:15 – 14:25 Digital transformation of insurance companies. How to achieve more thanks to technology?
- Michal Jackowiak, CEO & Chief Agile Officer, Ecom
Part 3
Summary debate
14:25 – 15:10 Debate
- Impact of the pandemic on changes in the functioning of the banking sector and insurance sector in terms of technology
- Which technologies turned out to be the most effective during the pandemic? What do we expect from new technologies?
- How to continue selling, consulting and servicing customers digitally?
- Customer segmentation to develop a tailored offer for digital channels
- Supporting cross-selling through new sales models and loyalty offers
- The growing role of cloud solutions in banking and insurance in the light of the Polish Financial Supervision Authority’s position
- Blockchain as a tool for digitizing processes in insurance
Moderator:
- Eliza Kruczkowska, Chief Innovation Officer, Polski Fundusz Rozwoju
Speakers:
- Łukasz Buczko, Financial Services Industry Lead, Google Poland
- dr Krzysztof Korus, Lawyer, Partner, Partner, DLK Legal
- Błażej Mika, Vice President of the Management Board, SGB-Bank S.A.
- Wojciech Pantkowski, Vice President of the Management Board, Krajowa Izba Rozliczeniowa S.A.
- Jacek Szczepański, Vice President of the Management Board, Atende
- Agnieszka Wrońska, President of the Management Board, Link4
Day 2 – 20 October 2020
8:15 – 9:00 Registration
9:00 – 9:50 Ceremonial presentation of awards in the Leaders of the Banking and Insurance World Competition
9:50 – 10:40 PAYMENTS IN THE NEW REALITY
10:00 – 10:40 Debate
- The payment ecosystem in the new reality? Cash vs. cashless – where are we?
- The development of mobile payments in the new post-epidemic reality
- Accelerating the process of displacing cash by card and mobile payments – are banks ready for it?
- How banks react to sharp drops in consumer spending, as well as a decline in cross-border spending and a reduction in the volume of transactions
- Cash discrimination. What barriers do we encounter when using mobile payments: psychological or maybe a lack of digital skills? Problems of seniors
Moderator:
- Adrian Kurowski, Country Manager Poland at Visa Europe
Speakers:
- Barbara Borgieł-Cury, Daily Banking Tribe Lead, ING Bank Śląski
- Joanna Erdman, Director, Strategic Projects, Retail Customers & Transactional Banking, mBank
- Paweł Placzke, Head of Daily Banking, PKO Bank Polski
- Tomasz Pol, Head of Retail Banking – Products Management, Millennium Bank
- Karol Sadaj, Country Manager, Revolut Poland
10:40 – 10:50
- Mariusz Baczyński, Cloud Security Services Director EMEA, Radware
10:50 – 11:00 Presentation
- Adrian Kurowski, Country Manager Poland at Visa Europe
11:00 – 11:40 CHANGES IN THE PRODUCT OFFER IN THE POST-COVID ERA
11:00 – 11:10 Forms of Poles’ saving – attractiveness of products on the market
- Where do Poles put their savings? What products are attractive to them?
- Employee Capital Plans as a long-term mechanism for savings
- Robert Zapotoczny, President of the Management Board, PFR Portal PPK
11:10 – 11:40 Debate
- What changes have insurers introduced to their offers during the crisis?
- Has the pandemic resulted in new ideas for new insurance products? Is it an industry opportunity for new products?
- How will technological development enable further product innovation?
- Using new IT technologies for the personalisation of insurance products. Customer analysis to present customised products. What steps should insurers take to ensure that products meet customer needs?
- Change of a work model from office to remote has brought many threats and challenges
- What new areas of activity for insurers induce new types of risks related to robotisation of RPA business processes, machine learning and the use of artificial intelligence
- What will tomorrow’s insurance products look like?
Moderator:
- Artur Olech, Co-Chairman of Advisory Board Insurance Forum / CEO, HiPRO
Speakers:
- Michał Jackowiak, CEO & Chief Agile Officer, ecom
- Krzysztof Szypuła, Member of the Management Board, PZU SA
- Robert Zapotoczny, President of the Management Board, PFR Portal PPK
- Piotr Zadrożony, Prezes Zarządu, TUZ Ubezpieczenia
11:40 – 11:50 Company transformation thanks to the implementation of remote identity verification – case studies
- Jan Szajda, CEO, Identt
11:50 – 12:20 Networking break
12:20 – 13:20 CHANGES IN THE CREDIT AND LOAN POLICY. THE ABILITY OF THE BANKING SECTOR TO FINANCE THE ECONOMY – CREDIT CRUNCH
12:20 – 12:35 The new reality under the latest EBA guidelines in the area of applying statistical methods to valuing real estate – a chance for automation and optimization of the mortgage process in banks. Can insurers benefit from this, apart from banks?
- Grzegorz Ignaciuk, Vice President of the Management Board, Cenatorium
- Mariusz Kurzac, Managing Director, Cenatorium
12:35 – 12:50 Smart product & pricing strategies for (online) lending
- Benjamin Wellstein, Managing Director CEE Banking Division, Simon Kucher & Partners
12:50 – 13:30 Debate
- Are we at risk of a credit crunch? Are there any symptoms indicating such risk? What would this mean for the economy? How can we systematically reduce this kind of threat?
- Negative interest rates: How can banks implement negative price points?
- Thresholds for levying fees on savings and conditions for waiving fees
- Cost savings resulting from investing in new technologies
- Using big data collection and monetising transaction data by using API
- What will banking look like in a world of extremely low interest rates?
- Strengthening non-interest income:
- Precision pricing for credit products
- How did the restriction of the limit of non-interest loan costs affect the financial market and what consequences will emerge in the context of credit holidays, financing infiltration and the corporate bond market?
- How will loan companies handle the new situation? Cooperation of banks and loan companies
- How far are we from being able to obtain a consumer loan fully through the online process, not at the bank where the customer keeps the account
- What opportunities and prospects does the new EBA guideline offer in banks – is it time for an online mortgage
Moderator:
- Krzysztof Kalicki, Co-Chairman of Advisory Board Banking Forum / Vice Chairman of the Supervisory Board, Deutsche Bank Polska
Speakers:
- Marcin Gadomski, Vice President of the Management Board, Bank Pekao S.A.
- Grzegorz Ignaciuk, Vice President of the Management Board, Cenatorium
- Krzysztof Pietraszkiewicz, President of the Management Board, Związek Banków Polskich
- Wojciech Rybak, Member of the Management Board, Millennium Bank
- Tymon Zastrzeżyński, Co-founder&CEO, Grupa LOANDO
- Artur Zwaliński, Director, UOKiK
13:30 – 13:40 Effective lead distribution in the financial sector – a case study of a mobile assistant for insurance agents
- Tomasz Wesołowski, CEO, Edward.ai
13:40 – 14:10 FIRST APPLICATIONS FOR HEALTH INSURANCE DURING A PANDEMIC
- How has the pandemic affected health insurance? Examples of good practices
- Was additional health insurance needed during the virus?
- The growing importance of telemedicine (e-prescription, teleadvice)
- Increased customer awareness = increased interest in individual health insurance
- Healthcare challenges – can we do everything remotely?
- IT technologies, including Big data and AI analytics, and their impact on the health insurance industry
Moderator:
- Marta Kaleńska, CEO/Co-founder at Cashap
Speakers:
- Anna Janiczek, President of the Management Board, PZU Zdrowie
- Paweł Jaroszek, Member of the Management Board, ZUS
- Bartosz Kapczyński, Member of the Management Board, LUX MED
- Wojciech Soliński, Director, Signal Iduna
14:10 – 14:50 PROSPECTS FOR THE GROUP INSURANCE MARKET
14:10 – 14:20 New model on the Polish insurance market in the field of group life insurance
- Adam Malinowski, Vice President of the Management Board, Signal Iduna
- Jan Zimowicz, Member of the Board, Aegon
14:20 – 14:50 Debate
- Does group life insurance face a slow death or existence at the level of 30% participation? What can and should be done to reverse this trend?
- Does it make any sense to extend the list of risks? Or maybe pure insurance risks at a reasonable level can become the driving force of development?
- What to do to make group life insurance attractive to young people?
- Can the introduction of dedicated tools for handling and access to insurance information into group life insurance change the current situation? Product awareness and the ease of making decisions
- Market structure and possible changes
- The role of brokers as seen by the insurer
Moderator:
- Paweł Paluszyński, President of the Management Board, GreCo
Prelegenci:
- Krzysztof Bukowski, President of the Management Board, Openlife
- Tomasz Kutyba, Member of the Management Board, Equinum Broker
- Adam Malinowski, Vice President of the Management Board, Signal Iduna
- Konrad Zakrzewski, Director, AXA
- Jan Zimowicz, Member of the Management Board, Aegon *
*Agenda valid as of October 15, 2020 The organizer reserves the right to change