Program

24. Banking Forum

1. CAPABILITY OF THE FINANCIAL SECTOR TO FINANCE THE ECONOMY IN DIFFICULT CONDITIONS

• The future of the capital market. How do military and economic wars (higher prices, inflation) face up to expectations?
• The changeability of the financial and capital market. Are we facing an economic recession?
• Opportunities of financing the economy by the banks’ indication of the value of equity gap. How do the banks want to finance programs and projects if they don’t have the appropriate capital?
• Investing in energy infrastructure. Can the investors count on the Polish financial sector, or do they have to look abroad for capital?
• Energy security and investments in the energy sovereignty
• ESG – sustainable investments. Financing of the renewable energy sources
• Does inflation have any limit? Instruments that could influence price suppression
• Mortgage repayment holidays and their influence on credit creation and the housing market. What does the problem of mortgage repayment holidays consist of? What will be the consequences?
• Benchmarks – “ideal” substitute for WIBOR – sector’s reply. Consequences of canceling WIBOR reference rate

2. IN WHAT DIRECTION DO THE BANKS WANT TO DEVELOP, AND WHAT STRATEGIC OBJECTIVES ARE THE MOST IMPORTANT FOR THEM?

• Banks as technology companies with a bank charter. Are the banks today more of technological companies than financial institutions?
• Do any technological trends determine the strategy and tactics of the sector? What are they?
• Are we moving in the direction of “banking as a commodity/as a service”?
• Digital transformation of banks – investments and plans in a longer perspective
• Development of new technologies and regulatory barriers limiting their application in banking (i.e., behavioral biometrics, responsibility for transaction authentication, cloud computing)
• The increase in the role of ecosystems, platforms

Case study

• AI/ML mechanisms and Data Science, practical look at automation/robotization – the analysis and verification of implementations and plans for the future
• Assessment of the advancement of the market in Poland in the area of Open Data/Open Finance and the context of the pending PSD2 directive evaluations and preparation for the PSD3 directive (probably in 2023)
• Is this the time to return to actions in DLT/Blockchain/DeFi (examples/ practices/ innovations in bank hubs/ outside of the sector/ in cooperation with the industry?)
• Where are we really in terms of cloud implementation? Who sets the example in Poland? Have we seen any progress over the last two years? What does it consist of?

3. CYBERSECURITY AS A COMMON DENOMINATOR OF THE STRATEGIES OF FINANCIAL INSTITUTIONS

• Cybersecurity of banks and insurance companies in the face of new risks and challenges
• Legal regulations as a challenge to cybersecurity teams
• Cross-sectoral cooperation in terms of cybersecurity
• Assuring business continuity, among others digital twin, golden copy – traps and formal obstacles, possible scenarios, alternatives
• The use of Artificial Intelligence and Machine Learning in the context of cybersecurity
• Customer-centric attitude – a consumer as the owner of data. Who is responsible for the protection against cyberattacks in the bank-customer relationship?

Case study

• Resistance of the Polish infrastructure against cyberterrorism and experiences of the entities from Ukraine
• Integration of new data streams from the devices monitoring the condition, detectors, and behavioral economics. Transferability of data, Data Act, and Data Governance Act

4. WILL THE BANKS FORECAST CUSTOMER NEEDS BETTER? CREATION OF HYBRID EXPERIENCES

• How to support retail and commercial customers in the age of the current events: the war, inflation, accelerated digital transformation?
• Data gathering, analysis, personalization, control, and optimization of the customer journey – the use of digital experience from the online world for the support of offline sales
• Increase customer engagement by reaching them in their native communication channel
• Maintenance/ service communication – automation and standardization of communication scenarios and increase customer satisfaction
• Do you know who your customer is?

Case study

• Building digital loyalty and digital trust. Where to draw “best practices” from, and whose example does the banking sector follow?
• How do mobile applications change? Will the banks learn to take advantage of the big data for more efficient customer service?

5. NEW ARCHITECTURE OF THE WORLD FINANCIAL SYSTEM. DIGITAL AND CURRENCY WAR

• The growing popularity of cryptocurrencies and the interest of the central banks in digital money
• Stablecoin – a challenge for the stability of financial systems (regulations). Advantages and applications
• Blockchain

20. Insurance Forum

1. INSURANCE MARKET IN THE FACE OF THE GEO-POLITICAL SITUATION IN POLAND AND ABROAD

• The influence of the external factors on the sector situation and changes in the supply of and the demand for insurances and loss adjustment
• The influence of capital risks on the insurance market
• Directions of customer environment change under the influence of growing inflation and geo-political threats
• What are the consequences of the current market situation and the lack of stability in the geo-political environment for building customer value and longstanding customer relationships?
• Price policy of insurance market in the context of inflation – in particular of the general liability insurances/ real estate insurances
• Insurers’ offers closely connected with climate change. Product innovations as the basis for the insurance sector’s development, exclusions liability in climate risks
• A look into the future – development scenarios of the insurance sector

Case study

• Changes in the insurance market in the context of current consolidations. How to carry out M&A well? A discussion panel on the challenges associated with a merger of two companies. On the examples of M&As from the last five years
• A whirlwind, a supercell storm, hail, or flood – are the intense weather phenomena a new trend that the house insurances have to cope with?

2. RETIREMENT AWARENESS AND OLD AGE RISK MANAGEMENT. HEALTH ISSUES IN THE INSURANCE SECTOR (HEALTHCARE AND HEALTH INSURANCE)

• Financial collaterals of the postproduction period of life – available options of saving
• Opportunity in health insurance
• Products adjusted to particular age groups of clients – taking care of clients’ awareness (young people and people in the production age)
• The landscape of health insurance and life insurance in the subsequent stages of the Covid-19 pandemic
• The development of the health insurance market – trends and customer expectations
• Projects of decreasing health care costs – prophylaxis and prevention

3. THE PROCESS OF SHAPING A NEW EMPLOYEE PROFILE IN THE INSURANCE SECTOR

• A new work model and the insurance sector – chances and challenges
• Inflation vs. wage pressure – how to manage it?
• Raising competition and the development of employees in the context of modern technologies, e.g., digital low-code training
• War for talent – adaptation to new expectations and work standards in a hybrid model. How to make sure that the insurance sector becomes a target place for people beginning their careers?
• Building a longstanding employee-employer relationship. Competitiveness with other sectors on the market
• Vocational activation of mature persons in the insurance sector
• Alternative solutions in terms of shortage of employees, e.g., robotization, process automation

4. DIRECTIONS OF OBTAINING COMPETITIVE EDGE – TECHNOLOGICAL LOOK

• The use of artificial intelligence by insurers in risk management. Influence of IT technologies (i.e., Big Data, ML, AI, Blockchain) on the management of the insurer and its distribution channels
• Insurance as a service
• The use of data about the customer as an element of competitive edge – possibilities and threats
• Should the insurance companies focus on personalized attitude and customer service, e.g., using a dynamic rate and individual perspective to the needs? How?
• Customer Experience – do the insurance companies fully use NPS to test the service level and quality?
• New generation customer – when will the insurance industry be ready to ensure investments in the meta world, NFT, cryptocurrencies, etc.?
• How do the new technologies transform the current Omnichannel models?

5. BANCASSURANCE

• Will the current model stay based on ongoing banking-insurance partnerships in group and strategic agreements?
• Will the banks aspire to a “comparison” model with at least a few insurers available for customers?
• Product intervention of the Financial Supervision Commission, how to rebuild the sales of life insurances?
• The development of the offer of property insurances in the bancassurance form
• Will the standalone products become more and more important? For example, why would a customer buy travel or vehicle insurance and other products not connected with bank products in a bank?
• Intensification of bank activities in the context of the sales of standalone insurances – how will it influence the insurance market?

6. A NEW LOOK AT THE VEHICLE INSURANCE

• What has access to information on traffic tickets and penalty points (the Central Vehicles and Drivers Register) changed? How important will it be in insurance tariffication – what rises may the customers whose licenses are endorsed with penalty points expect, and what could expect the customers with no penalty points (maybe further decreases in prices?)
• Price war – who gains and who loses in the price war. How will the balance of powers in the market change? How much more can small insurers bear?
• Recommendations of claims settlement by The Polish Financial Supervision Authority (UKNF) – regulation assessment, how many of the insurance environment demands has the UKNF taken into account, what will be the effects and costs of the implementation of the recommendations?
• Competitiveness in communication – solutions for dynamic pricing, process automation, broader and more comprehensive use of artificial intelligence for the automated loss adjustment – what new technologies will become more and more important?
• The use of telematics in shaping the prices of policies, and vehicle insurances based on driving style
• Additional services – GAP policies, prolonged guarantee, service packages allowing for “freezing” the prices for future services