Program

10:20 – 11:20 IN THE FACE OF UNCERTAINTY – CHALLENGES FOR FINANCIAL INSTITUTIONS ARISING FROM THE ARMED CONFLICT IN UKRAINE

10:20 – 10:40 Keynote speaker

• Bartłomiej Nocoń, Head of Digital Banking and Payment Systems, The Polish Bank Association (ZBP), Warsaw, Poland. Member of The Board, European Payments Council (EPC), Brussels, Belgium.

10:40 – 11:20 Debate

• Reactions of companies and institutions of financial sector in Poland to the crisis in Ukraine
• Banking solutions in the light of the evolving situation in Poland
• Short- and long-term consequences of the war in Ukraine and the challenges that have arisen from it for the banking sector and payments industry in Poland

Moderator:

• Adrian Kurowski, Country Manager Poland, Visa

Speakers:

• Joanna Erdman, Vice-President of the Cashless Poland Foundation
• Paweł Placzke, Head of Daily Banking, PKO Bank Polski
• Adam Tochmański, Director of the NBP Payment Systems Department, Narodowy Bank Polski

11:20 – 12:20 HYPERPERSONALIZATION OF PRODUCTS AND OFFERS

11:20 – 11:35 Towards AI-Driven Hyper-Personalisation. Reimagining Customer Engagement. Conclusions from the SAS Customer Engagement Maturity Benchmarking study.

• Tomasz Tarasiuk, FSI Customer Advisory Lead, SAS Poland

11:35 – 12:20 Debate:

• The mission of the banks – a bank that is more present in its client’s life or a bank being a part of the client’s life?
• Hyper-personalization – “zero-click” – immediate reaction to the situation. What are the needs of a conscious client?
• Is Human Touch still needed? What is the role of the bank branch for a client?
• The analysis and summary of PSD2
• The perspective of a small and medium-sized enterprise’s client – innovations for business clients
• Responsible sales and responsible customer relations
• How to raise and disseminate the standards of responsibility in relations with customers? How to change the perception of the industry and provide customers with a sense of security?

Moderator:

• Michał Pieprzny, Country Leader, SAS

Speakers:

• Mariusz Gromada, Departamentu Customer Intelligence, Bank Millennium
• Jacek Iljin, Managing Director, mBank
• Andrzej Przewięźlikowski, Vice President, Board Member, Comarch
• Arkadiusz Przybył, Vice President of the Board – Head of Retail Banking, Santander Bank Polska S.A.
• Wojciech Werochowski, Deputy CEO, Bank Pekao SA

12:20 – 12:50 Coffee-networking break

12:50 – 13:45 POTENTIAL OF A BANK + INSURTECH EXPERIENCE – BENEFITS OF SUCH A COOPERATION IN THE IMPLEMENTATION OF INSURANCE SALES FOR BANK CLIENTS

12:50 – 13:00 Introduction to the debate

• Wojciech Fronckiewicz, CEO, KioskPolis Holding S.A.

12:55 – 13:45 Debate:

• Possible ways to implement the sale of insurance in the bank
• Benefits of cooperation with an experienced insurtech on implementation of insurances in the bank
• Potential implementation time and costs of integration
• What are the challenges of implementing and maintaining the sales processes of insurance products for the bank’s customers?

Moderator:

• Artur Olech, Chairman of the Advisory Board Insurance Forum / CEO, Trasti

Speakers:

• Wojciech Fronckiewicz, CEO, KioskPolis Holding S.A.
• Przemek Kamiński, President of the Management Board, BNP PARIBAS GSC S.A.
• Tomasz Raczyński, Director of Insurance Department, mBank

13:45 – 14:45 CREDIT AND LOAN POLICY INVESTMENTS AND SAVINGS VS. INFLATION PRESSURE. NEW INVESTMENT LANDSCAPE

13:45 – 14:45 Debate:

• Changes in the investment, credit and loan market – analysis
• New risks in investing (e.g. supply chain management or closing of borders)
• New inflation regime: high inflation and interest rates, increase of prices and advised diversification of portfolios and allocation in assets protecting against inflation
• The condition of the Polish mortgage market. The Impact of low interest rates and sharply rising inflation
• Verification and credit scoring of a client – new data sources
• Credit addiction – are new regulations needed? Protection of Poles against over indebtedness

Moderator:

• Krzysztof Kalicki, Vice-Chairman of Advisory Board Banking Forum / Vice Chairman of the Supervisory Board, Deutsche Bank Polska

Speakers:

• Marcin Gadomski, Deputy CEO, CRO, Bank Pekao SA
• Piotr Mazur, Vice President of the Management Board of the Bank in charge of the Risk Management Area, PKO BP
• Adam Pers, Vice President of the Management Board, Head of Corporate & Investment Banking, mBank
• Krzysztof Pietraszkiewicz, President of Management Board, Związek Banków Polskich

14:45 – 15:45 FIGHT FOR SCREEN TIME – SUPER APPLICATIONS. IN SEARCH FOR ADDITIONAL SERVICES IN BANKING

14:45 – 15:45 Debate

• How to involve clients through digital channels to cause them to use the application more often?
• Platformization – what stage of development are we at?
• Which products and services would make banks stand out from the competition?
• VAS – a valuable source of customer data. Advantages and disadvantages
• Is the Polish user ready to pay for the additional services offered by banks?
• Will banking services become a VAS for technology companies?

Moderator:

• Sylwester Janik, General Partner, Cogito Capital Partners

Speakers:

• Marek Chlebicki, Head of Group IT Strategy, Leading Group IT Transformation, Raiffeisen Bank International
• Małgorzata Kamińska, Head of Transformation & Customer Experience Development, BNP Paribas Bank Polska S.A.
• Halina Karpińska, Head of Digital Banking, Bank Millennium
• Marcin Ledworowski, Member of the Management Board, Business and IT, Bank Pocztowy
• Mariusz Ożga, Head of Strategy & Innovation , Santander Consumer Bank
• Maciej Świderek, Country Manager, DORSUM Investment Software

15:45 Lunch

10:20 – 11:20 MACROECONOMIC CHALLENGES OF THE INSURERS ARISING FROM FAST-CHANGING REALITY

10:20 – 11:10 Debate

• Analysis of the results and competitive situation on the market. Medium-term development scenarios of the insurance industry in Poland
• Preserving and maintaining profitability. Trends in the development of the profitability of the insurance business
• Competitiveness and price management in insurance. How will prices change in the coming months?
• Is the insurance market ready for open insurance?
• Embedded insurance – a trend that will gain importance in Poland as well? How to distinguish it from affinity? What is the insurers’ role?

Moderator:

• Ida Krzemińska-Albrycht, Managing Editor, Cashless

Speakers:

• Aleksandra Agatowska, Chief Executive Officer, PZU Życie
• Roger Hodgkiss, Chief Executive Officer, Generali
• Jolanta Karny, Chief Executive Officer, Aviva
• Marcin Nedwidek, Chief Executive Officer, UNIQA
• Leszek Skop, President of the Management Board, PKO Ubezpieczenia
• Jacek Smolarek, Chief Executive Officer, SIGNAL IDUNA Polska TU S.A.

11:10 – 11:20 Case study: Hitachi durable medium as a response to the regulatory requirement in the insurance sector and the ESG strategy – a case study based on experience in the banking sector

• Leszek Modzelewski, Head of Project and Implementation Division, Hitachi Europe Ltd.

11:20 – 12:20 NEW HORIZONS ON THE MARKET OF CLAIMS SETTLEMENT. PRESSURE ON THE COSTS OF CLAIM SETTLEMENT AND POSSIBILITIES OF THEIR OPTIMIZATION

11:20 – 12:05 Debate

• Digitization of insurance claims settlement processes, where are we as the market? Innovative technological solutions
• Claims settlement under pressure of regulation and inflation. KNF recommendations
• What are the possibilities of optimizing the costs of claims settlement? What action should be taken?
• Problems related to claims settlement, e.g. disputes with garages, the growing share of electric vehicles
• Assistance insurance – the unused potential of the insurances

Moderator:

• Rafał Hiszpański, CEO, D.A.S

Speakers:

• Michał Gomowski, Chief Executive Officer, Benefia
• Witold Jaworski, Investor, Carrot
• Piotr Kurek, Processes and Innovation Director Customer Relations, Nationale-Nederlanden
• Piotr Ruszowski, President of the Management Board, Mondial Assistance
• Aleksander Surowiak, Business Development Director, Central & Eastern Europe, Tractable
• Tomasz Tarkowski, Managing Director Head of Claims, UNIQA
• Marek Wasilewski, Director of the Damages Department, Link4

12:05 – 12:20 How AI can and is today helping speed up property claims from multiple weeks to days

• Aleksander Surowiak, Business Development Director, Central & Eastern Europe, Tractable

12:20 – 12:50 Coffee-networking break

12:50 – 13:40 LABOR MARKET, NEW TAXES AND CURRENT EMPLOYEE BENEFITS

12:50 – 13:00 Debate Introduction

• Paweł Dobrowolski, Chief Economist, Polski Fundusz Rozwoju

13:00 – 13:40 Debate

• Inflation and labor market. The dynamics and the pressure of the increase in wages
• Benefits and individualization of job offers in response to the new needs of the employee. Additional payment to the Employee Capital Plans (PPK)
• How will the world cope in a situation when the employees’ costs are increasing and their accessibility is decreasing?

Moderator:

• Andrzej Kubisiak, Deputy Director for Research and Analysis, Polski Instytut Ekonomiczny

Speakers:

• Cezary Kaźmierczak, President of the Management Board, Związek Przedsiębiorców i Pracodawców
• Małgorzata Sadurska, Member of the Management Board, PZU SA
• Robert Zapotoczny, Chief Executive Officer, Polski Fundusz Rozwoju
• Alicja Cessak-Mojnowska, Advocate, Senior Associate, Kochański & Partners *

13:40 – 15:10 POTENCJAŁ AI W UBEZPIECZENIACH. CYFROWA TRANSFORMACJA OPARTA NA SZTUCZNEJ INTELIGENCJI

13:40 – 13:50 From communication to relationship – the role of AI in shaping a client-centered view of an insurance client

• Dariusz Jańczuk, Head of Customer Intelligence Practice for Central & South East Europe, SAS Institute

13:50 – 14:45 Debate

• The insurer of tomorrow. Will advanced analytics be the next change in the game rules? What could the insurer of tomorrow using artificial intelligence look like?
• Why do insurers have to switch from Digital-first to AI-first?
• Innovative solutions using artificial intelligence by insurers
• How can AI can provide a better customer experience while lowering costs?
• How can artificial intelligence help insurers in meeting bigger and bigger client expectations concerning immediate delivery?

Moderator:

• Marcin Hadyś, Head of Sales, SAS Institute Polska

Speakers:

• Marcin Dyliński, Director of e-commerce/Member of Management Board, CUK Ubezpieczenia
• Michał Herbich, Partner Associate, Head of CEE Risk & Actuarial, KPMG w Polsce
• Magdalena Macko-Gizińska, Chief Customer Officer, Nationale-Nederlanden
• Rafał Mosionek, Vice President and Member of the Management Board, Compensa
• Cezary Świerszcz, Chief Executive Officer, Unext
• Marek Wilczewski, Information Management Department Director, PZU

14:45 – 14:55 4agent, czyli powszechny dostęp do narzędzi cyfrowych dla agentów ubezpieczeniowych

• Michał Dworakowski, Managing Partner, iBooster, Polskie Polisy

14:55 – 15:10 Case study

• Aleksander Kania, Sales Director, Poland, UiPath
• Representative, PZU *

15:10 – 15:45 HEALTH AND LIFE INSURANCES – THE NEW PERSPECTIVE

• The role and the development of health and life insurances. New products on the insurance market
• Demographic changes. Demography and group life insurances. The influence of life expectancy on the offered pension products
• Silver economy – the activities of insurance companies and banks faced with the aging society (short- and long-term strategy)
• New technologies as an “enabler” of new products and services?
• Distribution in the times of COVID (and after) – what has changed, what will remain after lifting the restrictions?
• Are patients ready for virtual medical health care? How much can we trust in remote health care?
• Technological changes. Revolution in telemedicine. Healthtech – how can the new technologies help the insurers make a better life and health business

Moderator:

• Michał Herbich, Partner Associate, Head of CEE Risk & Actuarial, KPMG w Polsce

Speakers:

• Agnieszka Karbowiak, Acting President of the Management Board, PZU Zdrowie
• Marcin Sagała, CIO, Prudential
• Adam Malinowski, Vice-president / CSO, SIGNAL IDUNA Polska TU S.A.
• Konrad Zakrzewski, Managing Director of the Distribution Division – Own Networks, UNIQA
• Jan Zimowicz, Sales & Marketing Director, Member of the Management Board, Aegon

15:45 Lunch