Agenda
22nd Banking and 18th Insurance Forum
Day 1 – 25th October 2021
9:00 – 9:15 Opening of the congress and provision of organizational information
9:15 – 9:30 Honorary Guest
- Zbigniew Jagiełło, Co-chairman of the Advisory Board Banking Forum
9:30 – 10:30 POLISH IMAGE ONE AND A HALF YEAR AFTER THE BEGINNING OF THE PANDEMIC. HORIZONS AND PRIORITIES OF THE NEW REALITY
- The impact of the National Recovery Plan on the financial sector
- Lessons learned from the pandemic, medium-term outlook, and economic projections for the next decades.
- Economic growth dynamics. Macroeconomic analysis of the current situation and indicators of recovery from the crisis
- Threats to Poland’s stability, security, development, and economic growth.
- What can we expect from aid institutions/state (BGK, PFR)?
- Reactivity: resilience of the Polish economy. GDP growth? Return to pre-pandemic situation?
- Medium-term scenarios for the insurance and banking industry in the “new normal”
- Capital Market Development Strategy. The future of the capital market in the perspective of international market changes
- Poland’s long-term vision and the financial sector contribution to the European Green Deal
- Scale of investment and banks’ ability to finance green projects
- System support: whether and what elements can be used (legal, regulatory) to support banking institutions to finance green projects
- A common understanding of what ESG is in the investment/banking/insurance industry an important part of economic policy.
- EU taxonomy in practice: main principles, new obligations, understanding criteria, limitations, and reporting aspects.
Moderator:
- Zbigniew Jagiełło, Co-chairman of the Advisory Board Banking Forum
Speakers:
- Paweł Borys, President of the Management Board, Polski Fundusz Rozwoju
- Wojciech Hann, President of the Management Board, Bank Ochrony Środowiska
- Joao Bras Jorge, President of the Management Board, Bank Millennium
- Radosław Kwiecień, Member of the Management Board, Bank Gospodarstwa Krajowego
- Marcin Nedwidek, President of the Management Board, Uniqa
- Marcin Petrykowski, President of the Management Board, Atende
- Leszek Skiba, President of the Management Board, Bank Pekao S.A.
10:30 – 11:45 IF AND HOW DID THE PANDEMIC ACCELERATE CHANGES IN THE FINANCIAL SECTOR?
NEW INVESTMENT NEEDS AND THEIR FINANCING IN THE CONTEXT OF KPO AND GREEN TRANSFORMATION. WILL THE TECHNOLOGY BE AN ANSWER TO NEW CUSTOMER NEEDS AND FALLING PROFITABILITY OF THE SECTOR
10:30 – 11:20 Debate:
- Trends shaping the future of the banking sector
- How is the pandemic and new technologies influencing the formation of a new banking model?
- What are the chances of survival of traditional banking? Change in customer behavior = decrease in the number of visitors to branches
- Contemporary threats to the banking sector: security, the problem of Swiss franc loans, regulations
- What IT solutions are now the most important in the development of retail banking services?
- Are the days of free banking a thing of the past?
- Risk premium, expected return on equity in the banking sector
- Deterioration in the quality of the loan portfolio. The risk involved in taking loans with low interest rates
- Challenges of the loan market
Moderator:
- Andrzej Kopyrski, Co-chairman of the Advisory Board Banking Forum
Speakers:
- Radomir Gibała, Vice-president of the Management Board, Alior Bank
- Krzysztof Pietraszkiewicz, President of the Management Board, Związek Banków Polskich
- Tomasz Kowalski, President of the Management Board, Deutsche Bank
- Michał Mrożek, Vice-president of the Management Board, ING Bank Śląski
- Rafał Plutecki, Head of Banking & Insurance, CRIF Poland
- Cezary Stypułkowski, President of the Management Board, mBank
11:20 – 11:35 Firechat
Moderator:
- Tomasz Sańpruch, Co-founder, World Business Bridge Fundation
Speakers:
- Piotr Maciaszek, Head of Medium- and Long-term Business, KUKE S.A.
- Grzegorz Pojnar, Head of Export Finance, Santander Bank Polska
11:35 – 11:45 PEU Financial Instruments- an opportunity to increase credit portfolio without increasing the risk
- Magdalena Typa, Head of Debt Instruments at the National Contact Point for Financial Instruments of the EU Programme at Polish Bank Association
11:45 – 12:15 NETWORKING BREAK
12:15 – 14:35 TECHNOLOGICAL STRATEGIES FOR FINANCIAL SECTOR DEVELOPMENT
12:15 – 13:15 Debate:
- Strategies and changes in the post-covid19 period
- Managing technological development – educating and building accountability for change leaders in the financial sector
- Digital transformation strategies and innovation directions in banking and insurance.
- How new technologies allow the financial sector to survive?
- Digital bank and insurance company of the future: modern technologies, a look into the future, trends, digital road map of the financial sector.
- Modernize and digitize central systems/operations to meet increasing customer demands.
- Cloud in the finance sector in Poland: trends and potential for using cloud in the insurance sector in Poland and worldwide. Building confidence of Financial Market solutions
- AI-based digital transformation – the future of AI-based banks and insurers – a breakthrough in advanced analytics?
- Who has the data (and knows to use it), rules – examples of creating value from data management?
Moderator:
- Łukasz Grass, Journalist
Speakers:
- Piotr Bułka, Member of the Management Board, Generali
- Artur Drobiecki, Head of Sales, Limitless Technologies
- Piotr Krawczyk, Managing Director, IT Development and Maintenance Division, PKO Bank Polski
- Andrzej Przewięźlikowski, Vice-president of the Management Board, Comarch
- Błażej Szczecki, Vice-president of the Management Board, Bank Pekao SA
- Michał Góra, President of the Management Board, Alfavox
- Edyta Szymczak, President of the Management Board, Erif
13:15 – 13:30 Are you building an AI-driven organization? Base it on 3 pillars
- Łukasz Nienartowicz, Head of Business Intelligence, Britenet
13:30 – 13:50 Building a company’s reputation in the cybersecurity ecosystem
- Maciej „Stefan” Stefaniak, Cyber Security Competency Cluster Director, T-Systems Polska
13:50 – 14:10 Survival guide to the post pandemic payments area. What has changed and how does this affect Polish banks
- Marianna Janssen, Business Development Executive, Worldline Global Financial Services
14:10 – 14:25 Security development strategy for mobile infrastructure
- Marek Pajączkowski, Knox Partner Program Manager for Europe at Samsung R&D Institute Poland, Samsung Electronics Polska
- Wojciech Kraśniewski, Securty Engineer, Check Point Software Technologies (Poland)
14:25 – 15:45 WHAT COULD THE FINANCIAL SECTOR LEARN FROM OTHER SECTORS?
14:25 – 14:35 Bank of the Future – competitive edge powered by advanced analytics and AI
- Yigit Karabag, Regional Executive Director, Customer Advisory, SAS
14:35 – 15:35 Debate:
- An opportunity for change. The role of neobanks and neo-insurers – are they the future of the sector?
- Selection as a recipe for success. Which industries are worth betting on? Which entities have a chance to appear on the market?
- Growth strategies, i.e., merges, acquisitions, establishing cross-sector partnerships, working with Fintech and Insurtechs, and participating in digital ecosystems.
- M&A trends for the coming years
- A new look at innovation and competitiveness in the sector
- How can traditional banks and insurance companies leverage their asymmetrical advantage to Fintech/Insurtech?
- What new technologies and services offered by Fintechs and Insurtechs during the last year and a half of pandemic have been the most successful in the world – an inspiration for the Polish banking and insurance sector?
- What will be the future competitive advantage for financial institutions? What will be the new source/game changer for traditional banks/insurance companies – use of data, personalization, advanced analytics.
- Transforming licensing models for key IT solutions that support institutions.
- Creating value through ecosystems and building partnerships.
- Are banks and insurance companies able to defend themselves against bightechs and other financial market entrants, or will it be quite the opposite?
Moderator:
- Adam Marciniak, Vice-president of the Management Board, CCC
Speakers:
- Paweł Ławecki, Commercial Sales and Partnerships, Board Member, Operator Chmury Krajowej
- Krzysztof Korus, Partner, DLK Legal
- Tomasz Tarasiuk, FSI Customer Advisory Lead, SAS Poland
- Wojciech Werochowski, Vice-president of the Management Board, Bank Pekao SA
- Katarzyna Szumilas, Head of Business Development Poland, Worldline Financial Services
- Edyta Fundowicz, Chief Sales Marketing Officer, Nationale-Nederlanden *
- Andrzej Pyka, Chief Retail Transformation Officer, Santander Bank Polska
15:35 – 15:45 Identification is bigger than finance
- dr Krzysztof Korus, Partner, DLK Legal
15:45 – 16:30 DIGITAL MORTGAGE – PRACTICAL APPLICATION OF DIGITAL SOLUTIONS IN THE MORTGAGE PROCESS OF BANKS AND PROPERTY INSURANCE IN THE INSURANCE COMPANY.
WHY IS IT IMPORTANT FOR CUSTOMERS AND WHAT BENEFITS DOES IT GIVE TO BANKS AND INSURERS?
- Can the mortgage granting process be fully digital? Whether and what are the barriers to implementing automatic solutions?
- How did the pandemic actually affect the supply and demand of housing loans and meeting the needs of the population?
- How do banks and insurance companies plan to develop their offer in the real estate segment? Is it possible to significantly improve, accelerate and improve the process of the “customer journey”?
- How can the quality of data on transaction prices in the real estate market be improved? Strategic challenges: improvement of regulatory and economic capital of financial institutions and the possibility of automation and digitization of after-sales processes
- Underinsurance of premiums in Poland – the possibility of making the offer more attractive and providing better knowledge for the client when insuring real estate by IC. Is a fully online process possible?
Moderators:
- Grzegorz Ignaciuk, Vice President of the Management Board, Cenatorium
- Mariusz Kurzac, Managing Director / Proxy, Cenatorium
Speakers:
- Małgorzata Kosińska, President of REIT for Poland and President of the Association of Property Appraisers Mazowsze
- Michał Gomowski, President of the Management Board, Benefia
- Maciej Brzozowski, Vice President of the Management Board, Alior Bank
- Marcin Grabiszewski, Head of Mortgage Lending Development, BNP Paribas
- Pedro Esperança Martins, Managing Director, Head of Risk Department, Bank Millennium
- Wojciech Werochowski, Vice President of the Management Board, Bank Pekao SA
16:30 Lunch
Day 2 – 26th October 2021
9:00 – 10:05 CUSTOMER EXPERIENCE TRENDS IN BANKING AND INSURANCE – DESIGNING DIGITAL CUSTOMER EXPERIENCE
9:00 – 9:40 Debate
- Customer Era (customer centricity): defined strategy and appropriate organizational culture.
- What changes in customer behaviour do we observe in the new reality?
- Demographics: ageing population, small family model. Designing solutions tailored to society and building customer loyalty.
- Digital insurance company and digital customer – where to find inspiration and best practices to build a positive Customer Experience?
- How does the pandemic change the quality of customer service?
Moderator:
- Piotr Mroziński, Financial Sector Leader, Salesforce
Speakers:
- Joanna Borysiewicz, Bancassurance Tribe Leader, Santander Bank Polska S.A.
- Tomasz Mańko, Wiceprezes Zarządu, PKO Ubezpieczenia
- Aleksandra Gorbacz-Andruk, Customer Experience Manager, Nationale-Nederlanden
- Wojciech Rybak, Member of the Management Board, Millennium Bank
- Krzysztof Szypuła, Member of the Management Board, PZU
- Mariusz Wójcik, Member of the Management Board, Uniqa
9:40 – 9:55 Case Study of the voicebot at the call center of Alior Bank
- Bartosz Baziński, COO & Co-founder, Sentione
- Mariusz Piturecki, Director of the Digitization and Development Department of AI, Alior Bank
9:55 – 10:05 A bank branch at your home: video-consultant
- Dawid Kolasa, Regional Sales Manager, Pexip
10:05 – 10:15 The Vulnerability Lag: Exploring the Ransomware Risks Resulting from Accelerated Digital Transformation
- Arthur Dell, Technology Sales Director, International Emerging Region, Veritas Technologies LLC
10:15 – 11:45 NEW MODELS OF MANAGING NETWORKS OF SALES, INSURANCE DISTRIBUTION AND CUSTOMER SERVICE
10:15 – 10:25 How has the pandemic changed the way sales networks are managed?
- Marcin Konopka, President of the Management Board, BERG System
10:25 – 11:15 Debate
- Managing sales networks:
- How did the pandemic affect the management of sales networks?
- How did the sales networks deal with the new reality?
- What elements should be changed and what will stay with us longer?
- What was the key to the survival and continued growth of insurers? Are insurance companies prepared for the new hybrid reality?
- How existing products and processes have been adapted to new distribution channels and the needs of the new digital customer?
- Digitization of distribution models – opportunities and challenges.
- Hybrid model of insurance distribution and service – can the insurance customer experience be radically improved?
- How to increase the number and quality of contact points between insurer and customer?
- Personalization of insurance customer paths – hype or reality?
- Fight for customer experience vs. operational model optimization
- Hybrid agent – neo-agent. Omni-channel as a customer service strategy – the blending of online and digital channels
- What will the “digitalization” of agents mean for insurers? Digital agent. Tools to facilitate remote working.
- Digitization of the industry without agents will always be incomplete and carries the risk of a “grey area”. How to open up and support digitalization in the insurer-multiagent relationship?
- Transparency of comparison of insurance conditions.
Moderator:
- Ida Krzemińska-Albrycht, Redaktor, Cashless
Speakers:
- Piotr Bartos, Country Manager, Insly w Polsce
- Marcin Hadyś, Director, SAS Insurance Industry Expert
- Michał Daniluk, Managing Director, Członek Zarządu, BIK Serwis
- Marcin Konopka, President of the Management Board, Berg System
- Monika Leżyńska, Managing Director Pionu Rozwiązań Dla Klienta Detalicznego, Uniqa Polska
- Jarosław Piątkowski, Vice-president of the Management Board, Warta *
- Marat Nevretdinov, President of the Management Board, Europa Ubezpieczenia
- Rafał Mosionek, President of the Management Board, Compensa
- Andrzej Piotrowicz, CIO, Allianz Poland
11:15 – 11:25 Are you gambling with spreading false information?
- Joanna Kościuch-Malinowska, Country Manager, Comadso
11:25 – 11:35 Digital revolution of comprehensive agent support – case study
- Mariusz Bagiński, Business Development Executive, ITSurance Group
- Jacek Nowak, CTO/COO, ITSurance Group
11:35 – 11:45 Integration Booster
- Michał Dworakowski, Managing Partner, Polskie Polisy: iBooster
11:45 – 12:15 NETWORKING BREAK
12:15 – 13:05 WHAT DOES THE CONSUMER EXPECT FROM BANKING AND WHAT DOES IT MEAN FOR FINANCIAL INSTITUTIONS?
12:15 – 12:25 Introduction to the debate
- Szymon Staśczak, Director of the consulting and analysis department in Central and Eastern Europe, Visa
12:25 – 13:05 Debata:
- Open banking – opportunities versus limited consumer confidence
- More than payments – development of value-added services
- Environmental and climate responsibility – a temporary trend or a necessary element in financial institutions’ strategies?
- Cash and cashless turnover versus financial exclusion of consumers
- Dissemination of the e-economy (education and cybersecurity)
Moderator:
- Adrian Kurowski, Director Visa in Poland
Speakers:
- Roberta Kasprzak, Vice-president of the Management Board, Bank Ochrony Środowiska S.A.
- Paulina Skrzypińska, Chief Innovation Officer, BNP Paribas Bank Polska
- Wojciech Rybak, Member of the Management Board, Millennium Bank
13:05 – 13:15 What VASs do bank customers expect and why should this be of interest to the insurance industry?
- Jędrzej Małolepszy, Co-founder / Growth & Revenue, BillTech
13:15 – 13:25 Multicash brunch – one branch for many banks
- Adam Matyaszek, Vice-president of the Management Board, ITCARD Centrum Technologii Płatniczych SA
13:25 – 14:20 ELECTROMOBILITY DEVELOPMENT – AN OPPORTUNITY OR A THREAT TO THE INSURANCE INDUSTRY?
Introduction to the debate
13:25 – 13:30 Introduction to the debate
- Rafał Staszkiewicz, Director, ARC Europe Polska
13:30 – 14:20 Debate
- Why electromobility is currently the most important trend in the global motorization?
- Poland just one step away from an electric boom? Condition of the Polish market compared to Europe – growth forecasts, trends, use of alternative fuels
- Electromobility as a whole ecosystem including drivers, electric vehicles, charging infrastructure, additional products (insurance, financing)
- Is insurance industry ready for increasing number of electric cars on Polish roads? Insurance product valuation alone may not be enough
- E-driver – who is a modern driver of an electric car and what are his needs? Is insurance industry prepared to serve e-driver? How to adjust products, customer service, UX to the needs of e-driver?
- Modern electric cars are loaded with advanced technology and safety systems to avoid an accident or collision? How will this affect damage and claim settlement?
- Car insurance bundled with a policy? Will automakers offer their own data-driven car insurance through conntected car technology?
- What will be the model for selling insurance of the future?
- Development of technologies related to electromobility, e.g. vehicle to everything (V2X), vehicle as an energy source
- Electromobility is not only a car – dynamic development of micromobility (e.g. UTO – personal transport equipment)
Moderator:
- Bartłomiej Derski, Journalist, WysokieNapiecie.pl
Speakers:
- Marek Zefirian, President of the Management Board, ARC Europe Polska
- Maciej Mazur, Managing Director, Polskie Stowarzyszenie Paliw Alternatywnych
- Andrzej Gemra, Deputy Director, Renault
- Tomasz Piekarski, Director for Motor Insurance Products, PZU SA
14:20 – 15:20 CHANGES IN THE LABOUR MARKET. NEW MODELS OF WORK IN FINANCE.
14:20 – 14:30 End of motivation, instant win & dopamine
- Szymon Ciuraba, Managing Director, Digital Direct House
14:30 – 14:40 How the pandemic changed the perception of employee benefits
- Robert Zapotoczny, President of the Management Board, PFR Portal PPK
14:40 – 15:20 Debate
- How the pandemic affected the way workers do their work?
- Will changes in the hybrid work model be permanent?
- The optimal working model – what might the new working model in finance look like? Are we closer to a remote working model or to an “in-office” model?
- Impact of remote working on the organisational culture of insurers and banks, its readiness to absorb innovative solutions. Has creativity declined as a result of a different organisation of work or, on the contrary, have the new conditions stimulated the search for other solutions also outside the workplace?
- With the continuing trend towards hybrid working, what new technologies will support employees in distributing tasks across teams, monitoring performance and partially automating their work?
- RPA – robotisation of business processes, digital worker
- Young generation on the labour market 2021. Expectations, opportunities, perspectives
- Evolution of financial/insurance benefits due to the COVID-19 pandemic
- Most important benefits for the young
- PPK as a benefit for the employee and recruitment aid for the employer
- PPK – a programme that can help build brand, attract and retain employees
Moderator:
- Adam Malinowski, Vice-president of the Management Board, Signal Iduna
Speakers:
- Szymon Ciuraba, Managing Director, Digital Direct House
- Anita Sieliwonik-Kozłowska, HR and Administration Manager, NN Investment Partners TFI S.A.
- Robert Zapotoczny, President of the Management Board, PFR Portal PPK
- Marcin Żółtek, Vice-president of the Management Board, PZU TFI
*Participation during confirmation
*The organizer reserves the right to change the agenda and to change the place and date of the event