Partners

PKO Bank Polski is the largest commercial bank in Poland and the leader of the domestic market in terms of the scale of operations, equity, loans, savings, number of customers and the size of the distribution network. It is a strong and modern bank, a provider of financial services to all customer segments.

It is the undisputed leader of the Polish banking sector, playing an important role in the domestic economy. The bank has been supporting the development of Poland and Poles for many years. It accompanies them in their everyday life and understands their needs. It supports domestic companies and local governments, participates in financing both current needs and strategic investment projects.

The bank is constantly looking for solutions that help to use the potential of our country. It identifies long-term challenges of the banking sector and follows the principle of social responsibility in its actions. It also uses more and more advanced tools appropriate for the digital world.

In 2021, the PKO Bank Polski Group generated nearly PLN 5 billion net profit, and its assets increased to PLN 418 billion, and PKO Bank Polski is the first bank in the history of Poland, the balance sheet total of which exceeded USD 100 billion, and a profit of USD 1.2 billion.

TP is a global outsourcing leader that combines innovative technologies with multi-channel service and intelligent customer experience management. We support leading brands worldwide by providing innovative solutions that integrate the latest technologies, artificial intelligence, advanced data analytics, and human empathy. We have been present in the Polish market since 1997, employing nearly 4000 highly skilled individuals from over 77 nationalities, serving 42 Clients in 32 languages across various communication channels.

By leveraging advanced AI tools, including virtual assistants, sentiment analysis, and process automation, we effectively optimize customer experiences, ensuring personalized service at the highest level. Our solutions enable quick responses to Customer needs and facilitate data-driven decision-making, leading to improved efficiency and interaction quality.

With years of experience, we help companies across various sectors not only optimize Customer service processes but also build long-term relationships with clients, enhancing their satisfaction and loyalty through modern technologies and intelligent systems.

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