Laureaci | Meeting of Leaders Banking and Insurance 2023


Winners of the Banking and Insurance World Leaders Competition
April 20, 2023



The competition jury appreciated the creation of one of the most comprehensive foreign expansion support systems in the European Union. It provides exporters with insurance for commercial transactions and their investments made in other markets. Instruments enabling obtaining long-term financing for the expansion of the country’s export potential, as well as guarantees of current financing and payment guarantees. In the years 2020–22 and, consequently, the development of e-state in Poland.


🏆 Wiener TU S.A. Vienna Insurance Group

The award was granted for the educational campaign “You will appreciate it when you price”, which in an accessible way shows the insured the need to update the sum insured and eliminate the insurance gap. Wiener shows that it cares about its customers and wants them to be aware of the benefits of properly selected insurance.


🏆 PZU S.A.

The jury members appreciated PZU as one of the insurers most dynamically operating in the insurtech area and with the widest spectrum of technological projects. It provides its clients with, among others: my PZU portal and application, through which you can buy, manage and settle insurance policies. For simplifying – to an absolute minimum – the process of calculating the third-party liability insurance premium and the market success of this solution, which was chosen by one hundred thousand customers in the first year of operation


🏆 Comadso

Comadso, through a daily updated database, provides an extensive knowledge base regarding the scope differences between individual insurance products in the area of individual insurance, helps advisors redirect the customer’s attention from the price to the quality of insurance, which translates both into the financial results of the insurance company and, above all, into greater customer safety ultimately protecting the aspects of your life situation that are important in each individual case. The implementation of the Comadso tool in the daily work of the Punkta network and the PZU insurance company is already helping to gradually change the insurance awareness of insured people.


🏆 mBank

mBank was recognized for the highest quality of service in all contact channels, the most innovative electronic banking platform in Poland and the use of best security practices, including extensive educational activities in this area. The award was also granted for consistent implementation of goals regarding sustainable development and social responsibility, as well as for cooperation with startups and the introduction of behavioral biometrics for online card payments.


🏆 ING Bank Śląski

The jury in the most friendly bank category awarded the award to ING Bank Śląski for simplifying and digitizing processes that allow it to better respond to customer needs. The bank is the leader in the individual customer satisfaction ranking, and Customer Experience
is one of the key elements of the bank’s operations. The “Me in the future” campaign was particularly appreciated. Powered by AI & ING”, which helps Poles visualize the future and care for customer safety and additional, innovative security measures in the “Security Zone” in the Moje ING application.


🏆 Alior Bank

Alior Bank was appreciated for implementing many innovative solutions in various areas. Alior Bank was the first banking institution in Poland to implement Alior Pay – a service enabling deferment and then dividing payments into installments – in stationary and online stores or transfers from an account at Alior Bank.


🏆 UiPath

The jury particularly appreciated the UiPath Business Automation Platform, which was used in 2022 during the introduction of credit holidays. The largest banks in Poland used UiPath robots to meet unexpected demand for employees to process a huge number of repayment suspension applications. Thanks to the UiPath platform, banks were able to build an automatic process for handling applications in a few weeks and be on time in a situation where the final regulations on credit holidays stabilized only a week before they entered into force. Without UiPath robots, this task would not be possible because it would require the employment and training of several hundred people.


🏆 Behavioral Biometrics Platform

The award was granted for an original system that strengthens customer identification based on behavioral biometrics mechanisms. This is a solution that brings the security of banking channels of the Polish financial sector to a higher level and is also unique in the international dimension.


🏆 ERGO Hestia Group

There is one insurer that is strongly associated with activities for the environment, society and art. It creates insurance supporting environmental protection, helps people with disabilities find jobs, organizes artistic competitions and reduces CO2 emissions every year.



Members of the Chapter appreciated KUKE for supporting Ukraine. The Polish export support agency is the only one in the world that insures – despite the ongoing war – trade with Ukraine, thus providing Ukrainian recipients with additional financing and enabling them to place larger orders. This translates into better supply of the local market. KUKE employees, as well as the company itself, are constantly involved in actions for Ukraine and Ukrainian refugees in Poland.

⭐ Finance Visionary

🏆 Igor Rusinowski, President of the Management Board, Unilink Group

For building the largest insurance distributor in the Central and Eastern European Region, operating on 6 markets in the Region in all sales channels and achieving over 60% of revenues from foreign markets



President Krzysztof Pietraszkiewicz is an advocate of activities supporting the development of the banking sector and cooperation of the sector with the government, representatives of politics and science for the sake of innovation and increasing the competitiveness of the Polish economy and promoting economic knowledge and cybersecurity in society. Mr. President created leading banking infrastructure companies, thanks to which Polish banking is among the world’s technological leaders. We would like to express our deep gratitude for this invaluable contribution to the dynamic development of the Polish financial sector

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