Program 27. Banking & 23. Insurance Forum
Day I, common part
8:30 – 9:00
REGISTRATION
9:00 – 9:15
CEREMONIAL OPENING OF THE FORUM
9:15 – 10:45
POLAND’S 20TH ANNIVERSARY IN THE EUROPEAN UNION – FORECASTS, IMPLEMENTATION AND ADVICE FOR THE FUTURE
10:45 – 12:00
BUILDING COMPETITIVENESS IN A DIGITAL REALITY. THE POWER OF TECHNOLOGY IN THE DEVELOPMENT OF THE FINANCIAL SECTOR
12:00 – 12:45
NETWORKING BREAK
12:45 – 14:00
DEVELOPMENT PROSPECTS OF THE POLISH INSURANCE MARKET AND BANKING BY 2030
14:00 – 15:15
TIME FOR THE CUSTOMER – CUSTOMIZING SOLUTIONS TO THEIR NEEDS
15:15
LUNCH
Day II, common part
8:30 – 9:00
REGISTRATION
9:05 – 10:15
WOMEN IN FINANCE: EQUALITY AND DIVERSITY
10:15 – 12:00
OPEN DATA AND AI IN THE FINANCIAL SECTOR
12:00 – 12:30
NETWORKING BREAK
Day II, 27. Banking Forum
12:30 – 13:30
UNSOLVED PROBLEMS IN THE
POLISH BANKING SECTOR
POLISH BANKING SECTOR
13:50 – 13:50
THE ROLE AND SHAPE OF THE
BANKING SYSTEM IN POLAND
BANKING SYSTEM IN POLAND
13:50 – 14:30
CAPITAL MARKET IN POLAND
AND EUROPE
AND EUROPE
14:30 – 15:10
AUTOMATION OF PROCESSES IN BANKS – NEW CHALLENGES
AND PROSPECTS IN CUSTOMER SERVICE
AND PROSPECTS IN CUSTOMER SERVICE
15:00
LUNCH
Day II, 23. Insurance Forum
12:30 – 12:50
THE COLLISION OF THE WORLD
OF INSURERS AND INTERMEDIARIES IN THE
CONTEXT OF DIGITIZATION AND CUSTOMER
RELATIONSHIPS
OF INSURERS AND INTERMEDIARIES IN THE
CONTEXT OF DIGITIZATION AND CUSTOMER
RELATIONSHIPS
12:50 – 14:00
THE ROLE OF INSURANCE IN THE HEALTH CARE SYSTEM IN POLAND
14:00 – 15:00
HOW WILL INSURANCE
DISTRIBUTION EVOLUTION?
DISTRIBUTION EVOLUTION?
Day I, 27. Banking Forum & 23. Insurance Forum
8:30 – 9:00 Registration
9:00 – 9:15 Official opening of the Banking & Insurance Forum by the Chairmen
9:15 – 10:45 POLAND’S 20TH ANNIVERSARY IN THE EUROPEAN UNION – FORECASTS, IMPLEMENTATION AND ADVICE FOR THE FUTURE
9:15 – 9:35 Union 2.0? Risks and opportunities for Europe
- dr Małgorzata Bonikowska, President, Center for International Relations; Assistant professor, European Center of the University of Warsaw
9:35 – 10:35 Debate
- Where is the financial market 20 years after Poland’s accession to the EU? Conclusions and lessons learned
- What changes have been introduced to the financial market in the last 20 years?
- How does the Polish banking and insurance sector present itself on the European market?
- Expansion of the Eurozone – why have we not adopted a new currency for 20 years and can this change in the near future?
- A possible vision of the future, what will happen in the next decade. Can we count on another 20 years in the EU?
- The changing role of the state and the impact on the banking sector in Poland
Speakers:
- Małgorzata Bonikowska, President, Center for International Relations; Assistant professor, European Center of the University of Warsaw, Centrum Europejskie Uniwersytetu Warszawskiego
- Tomasz Frączek, Chairman of the Insurance Forum Program Council
- Beata Stelmach, Member of the Supervisory Board, Bank Millennium
- Cezary Stypułkowski, Chairman of the Board, mBank
Moderator:
- Zbigniew Jagiełło, Co-chairman of the Banking Forum Program Council/ Manager, strategist, innovator
10:35 – 10:45 Poland 2004-2024: an example of successful economic transition. The EBRD’s point of view
- Elisabetta Falcetti, Regional Director, Head of Poland and the Baltic States, European Bank for Reconstruction and Development
10:45 – 12:00 BUILDING COMPETITIVENESS IN A DIGITAL REALITY. THE POWER OF TECHNOLOGY IN THE DEVELOPMENT OF THE FINANCIAL SECTOR
10:45 – 11:05 Navigating Digital Payments
- Ernest Püspök, Business Development Director Central and Eastern Europe, Worldline Financial Services
11:05 – 12:00 Debate
- Development of modern financial products based on the new model of the digital economy. Which technologies are changing current business strategies?
- Examples of problems and solutions on how to build technological channels with banking cooperation to become global companies
- What are the restrictions for financing institutions and startups?
- Unused potential of new solutions – barriers encountered when implementing innovations
- Building banking ecosystems as a form of expanding the offer with non-banking services – improving efficiency by investing in digital transformation
- Modernization and unification of regulations – flexibility needed to create an environment stimulating innovation and effective cooperation between bank-insurer-supplier
- Sharing economy, collaborative economy 3.0 – platforms for cooperation
- The dark side of technology – how to reduce customers’ fear of data leakage when cyber threats are increasing every year?
- Regulatory Environment: Navigating the complex payment regulatory landscape, with particular emphasis on key aspects such as Instant Payments (IBAN), Digital Euro, PSD3, Payment Systems Regulation (PSR), and Financial Data Access (FIDA).
- Security Considerations: Assess the criticality of payment transaction security such as fraud, biometrics, digital identity
Speakers:
- Paweł Bandurski, President of the Management Board, Bank BPH
- Łukasz Domański, President of the Management Board, Carsmile & OtoMoto Pay, OLX Group
- Katarzyna Majewska, Vice President, Citi Handlowy
- Elżbieta Żebrowska-Poziemska, Customer Intelligence Departemnt Director, VeloBank
- Grzegorz Olszewski, Chairman of the Board, Alior Bank
- Andrzej Przewięźlikowski, Vice President, Director of the Financial Sector, Comarch
- Rafal Strzelecki, CEO CashDirector
Moderator:
- Paweł Jakubik, Member of the Management Board/Chairman, Microsoft
12:00 – 12:45 Networking break
12:45 – 14:00 DEVELOPMENT PROSPECTS OF THE POLISH INSURANCE MARKET AND BANKING BY 2030
12:45 – 13:00 Strategies for the development of the financial sector, taking into account digital and green transformation
- Piotr Matczuk, Country Head, Poland, International Finance Corporation
13:00 – 14:00 Debate
- What will the insurance and banking market look like in 2030 in Poland? Development scenarios
- What does the Polish insurance and banking market look like compared to foreign markets in terms of development dynamics, results, assets to GDP?
- Best practices. Market comparison, what can we learn from foreign insurers and banks?
- What technology trends will impact the sector? What is future finance?
- Is the insurance sector facing further consolidation, both here and among intermediaries, and why?
- What are the prospects for new foreign investors to enter the Polish market?
Speakers:
- Tadeusz Białek, President of the Management, Związek Banków Polskich
- Marcin Nedwidek, President of the Management Board, UNIQA
- Leszek Skop, President of the Management Board, PKO Ubezpieczenia
- Dagmara Wieczorek-Bartczak, Member of the Management Board, Bankowego Funduszu Gwarancyjnego
- Janusz Władyczak, Chairman of the Board, KUKE
Moderator:
- Ryszard Bociong, Expert in the insurance sector
14:00 – 15:15 TIME FOR THE CUSTOMER – CUSTOMIZING SOLUTIONS TO THEIR NEEDS. HOW NOT TO LOSE A DIGITAL CUSTOMER?
14:00 – 14:15 Presentation: Intermediary as the first line of defense in credit risk management
- Robert Rodek, Member of the Management Board CRO, Carsmile S.A
14:15 – 15:15 Debate
- Machine customer – preparing banks and insurance companies for a new type of customer
- Is the financial sector prepared for the clash of different generations: Alpha, Gen X, Y, Z, baby boomers. Tailoring offers to specific age groups
- Do we need applications in insurance, can we connect them with banking applications?
- Mobile experience – 80% of users are mobile users – how can we improve their experience?
- What are the risks associated with hyperpersonalization and what are the most important barriers related to its implementation?
- The future of retail banking – customers’ perspective (including: evolution of distribution, digitization of processes and assessment of the role of branches). Competition from non-bank entities
- Strategy to protect consumer interests, simplify products and contracts = increase customer loyalty
- mObywatel in insurance and banking – what is the sector’s approach and will it have a positive impact on distribution
Speakers:
- Jacek Iljin, Managing Director, mBank
- Szymon Kamiński, Vice President of the Board, Alior Bank
- Magdalena Proga-Stępień, Member of the Management Board, Retail Banking Division, Santander
- Magdalena Macko-Gizińska, Member of the Management Board for Customer Relations, Nationale
Nederlanden - Dariusz Standerski, Secretary of State, Ministerstwo Cyfryzacji
- Marcin Żuchowicz, Chairman of the Board, e-point
Moderator:
- Michał Macierzyński, Director of the Digital Services Department, PKO Bank Polski
15:15 Lunch
Day II, 27. Banking Forum & 23. Insuracne Forum
8:30 – 9:00 Registration
9:05 – 10:15 WOMEN IN FINANCE: EQUALITY AND DIVERSITY
9:15 – 9:20 Introductory presentation: Women in finance – a bumpy road to diversity?
- Monika Jezierska, Member of the Management Board, Women Business Leaders Foundation
9:20 – 10:00 Debate:
- CBDa 2026, or “Women Wanted”
- Gender pay gap – strategies to reduce pay inequality. Feminist economics analysis and Claudia Goldin’s research
- Fighting stereotypes as a step towards equality
- Justice and equality
- Good practices and the role of entrepreneurs in promoting women’s participation, combating gender disease and the spread of inclusive work diseases
The block is under the substantive supervision of President Aneta Podyma, list of speakers during consultations.
Speakers:
- Agnieszka Kulikowska, Senior Partner, Page Executive
- Piotr Lipa, Member of the Management Board, UNIQA
- Janusz Miszczak, Partner, Risk Consulting, Consulting People Partner, EY Polska
- Lucyna Stańczak-Wuczyńska, Chairman of the Supervisory Boardj, BNP Paribas Bank Polska S.A.
Moderator:
- Aneta Podyma, Chairman of the Board, Unum
10:00 – 10:15 How will ESG regulations shape the real estate and mortgage market in Poland
- Mateusz Chachulski, Member of the Management Board, Cenatorium
- Mariusz Dymowski, Director of the Mortgage Banking Center, PKO Bank Polski
- dr hab. Adam Czerniak, Chief Economist, Research Director, Polityka Insight
10:15 – 12:00 OPEN DATA AND AI IN THE FINANCIAL SECTOR
10:15 – 10:35 Inspirational firechat – open discussions: Mistakes that shape the future, conclusions from insurance and banking experiences in AI implementation
Speakers:
- Karolina Mitraszewska, Vice-President of the Management Board, Nest Bank
- Andrzej Miron, CIO, Member of the Management Board, Nationale Nederlanden Polska
Moderator:
- Tomasz Żelski, Managing Director for Digitalization, PZU SA
10:35 – 10:45 Case study – how fast big data analytics brings business benefits to the Warta Group
- Piotr Banaszewski, Vertica Sales Manager Central Europe, OpenText
10:45 – 10:55 Practical applications of AI in the Japanese financial sector
- Michał Jankowski, Digital Business Partner CEE, Hitachi Europe Ltd.
10:55 – 11:10 Transition to an organizational culture that supports Data-Driven Decision Making
- Paweł Borowski, Managing Director, Integral Solutions
- Michał Dąbrowski, Deputy Director of the Controlling and Management Information Department, mBank
11:10 – 11:20 Modern AI techniques in Digital Financial Organizations. What work a non-human can do?
- Tomasz Gołębiewski, Sales Director, IBA Group
11:20 – 12:00 Debate
- Creating safe and ethical AI in finance – civil liability for AI
- AI on guard – risk management using Artificial Intelligence and Machine Learning methods
- Generative Artificial Intelligence – potential for monetization/building models based on GenAI – market overview, global research, conclusions and recommendations
- Data management architecture (where are we with cloud technologies, how to change system architecture in the context of micro/hyper-personalization processes)
- Data as the foundation of the AI strategy of financial institutions. Explicit data (actual data) v. Implicit data (hidden data). OpenData. Data Economy
- Hyperpersonalization initiated by the development of AI – Customer AI
Speakers:
- Dawid Kin, Head of AI, PKO Bank Polski
- Piotr Gregorczyk, CIO, Link4
- Leszek Modzelewski, Director of the CEE Projects and Implementation Division, Hitachi Europe Ltd.
- Przemysław Szabelak, Head of Business Development, Fujitsu
- Paweł Tymczyszyn, Vice President of the Bard, Alior Bank
- Elżbieta Żebrowska-Poziemska, Director of the Customer Intelligence Department, VeloBank
Moderator:,
- Karolina Marzantowicz, Chief of Growth, Board Member, A4BEE
12:00 – 12:30 Networking break
Day II
27. Banking Forum
12:30 – 13:30 UNSOLVED PROBLEMS IN THE POLISH BANKING SECTOR
- What influences the “shrinking” of the banking sector in relation to the size of the economy?
- Struggling with regulatory and legal issues. How to change your attitude towards regulations and accept them
- Financial stability in the future. Tightening monetary policy (financial tensions and restraint in granting loans, changes in criteria and conditions of granting loans)
- Identifying challenges and identifying specific ways to solve them
- Drawing conclusions from crises
Speakers:
- Piotr Arak, Chief Economist, VeloBank S.A
- Tadeusz Białek, Chairman of the Board, Związek Banków Polskich
- Elżbieta Czetwertyńska, Chairman of the Board, Citi Handlowy
- Marcin Liberadzki, Member of the Supervisory Board delegated to temporarily act as Vice-President of the Management Board, managing the work of the bank’s management board, BOŚ Bank
- Tomasz Miklas, Vice President of the Bard, Alior Bank
- Łukasz Sikora, Leader of Strategic and Transactional Consulting in the Financial Sector, Partner, EY Polska
- Leszek Skiba, President of the Management Board, Bank Pekao S.A.
Moderator:
- Andrzej Kopyrski, Co-chairman of the Banking Forum Program Council
13:30 – 13:50 THE ROLE AND SHAPE OF THE BANKING SYSTEM IN POLAND (Firechat)
- What should the banking sector in Poland look like? What is the mission of the sector and what should it be? (% share of state and private banks) What functions can the sector perform that it has not performed so far?)
Speakers:
- Paweł Nierada, First Vice-President of the Management Board, Bank Gospodarstwa Krajowego
- Piotr Mazur, Vice-President of the Management Board, PKO Bank Polski S.A.
Moderator:
- Małgorzata Zaleska, Director of the banking institute, SGH
13:50 – 14:30 CAPITAL MARKET IN POLAND AND EUROPE
- What to do to revitalize the Polish capital market and increase its share in financing the Polish economy?
- What to do to revitalize the Polish capital market and increase its share in financing the Polish economy?
- How to increase investment financing in Europe through the capital market?
- Capital Markets Union – is it realistic to create a uniform framework for the operation of capital markets in the EU? Does the Capital Markets Union help small and medium-sized European markets?
- The banking market and the capital market – competitors or partners in financing the long-term needs of the Polish economy
- Corporate bond market – trends, opportunities, threats
Speaker:
- Tomasz Bardziłowski, President of the Management Board, GPW
- Radomir Gibała, Vice President, Alior Bank
- Barbara Nowakowska, Managing Director, Polish Association of Capital Investors
- Magda Warpas, Partner, Strategic and Transaction
Moderator:
- Karolina Wysota, Dziennikarz, Money.pl
14:30 – 15:10 AUTOMATION OF PROCESSES IN BANKS – NEW CHALLENGES
AND PROSPECTS IN CUSTOMER SERVICE
- Is there a plan to completely eliminate paper documentation in customer service?
- Security against cyberattacks: How secured is our data really?
- The impact of mObywatel on the Efficiency of Processes in the Bank
- Are customers offered tools to track the progress of their mortgage loan applications or transactions?
- How to support process automation in banks? What needs attention?
- What specific benefits can process automation bring to the bank?
Speakers:
- Grzegorz Ignaciuk, Member of the Management Board, Cenatorium
- Rafał Litwińczuk, Vice-President of the Management Board, Alior Bank
- Wojciech Rybak, Member of the Management Board, Bank Millennium
- Krzysztof Słotwiński, CSO, BNP Paribas Bank Polska SA
- Radosław Maćkiewicz, Director, COI
Moderator:
- Agnieszka Jadczyszyn, Dyrektorka Zarządzająca ds. Operacji, mBank
15:00 Lunch
Day II
23. Insurance Forum
12:30 – 12:50 THE COLLISION OF THE WORLD OF INSURERS AND INTERMEDIARIES IN THE CONTEXT OF DIGITIZATION AND CUSTOMER RELATIONSHIPS. CUSTOMER PREFERENCES (Firechat)
- Aleksandra Friedel, Chairman of the Board, Unilink in Polsce
- Beata Siwczyńska-Antosiewicz, CFO, Generali
12:50 – 14:00 THE ROLE OF INSURANCE IN THE HEALTH CARE SYSTEM IN POLAND
12:50 – 13:05 Presentation: Data for health: how new technologies can help the insurance sector
- Ligia Kornowska, Chair of the Board, Data Lake
13:25 – 14:00 Debate:
- Covid gap – a chance for insurers to relieve the burden on the National Health Fund and the public health service
- How to make private services available to the less wealthy part of society?
- A challenge but also an opportunity for insurers in the development of the medical insurance business with state support (e.g. in the form of tax breaks for private insured persons, without major development prospects)
- The role of the insurer in preventive activities. How can the insurance sector effectively address the increasing focus of consumers and organizations on health, also taking into account the existing healthcare model in Poland?
Speakers:
- Sławomir Łopalewski, Managing Director, LUX MED Ubezpieczenia
- Janusz Szulik, Prezes Zarządu, InterPolska
- Aneta Rubiec, Vice-President of the Management Board, Signal Iduna
- Paweł Pytel, Vice-President of the Management Board, TU Allianz Życie Polska S.A.
Moderator:
- Radosław Bogucki, Partner, Finance Function Transformation Leader
14:00 – 15:00 HOW WILL INSURANCE DISTRIBUTION EVOLUTION?
- Changes in offers – changes in customers: will this be the end of the Google search engine and will customers switch to searching for offers via chatbots?
- Trends in customer behavior and the transformational potential of artificial intelligence and sales process automation
- How to tailor insurance offers to individual customer needs using data analysis and personalization and hyperpersonalization technologies?
- What are the data protection challenges in the context of increasing amounts of information stored electronically?
- The future of the agency system. Does direct have a future? In which areas is an agent needed and in which can we sell insurance online? What do brokers do and should they do?
- How to restore the role of banks in insurance distribution? Bank insurer relations.
Composition of panelists and thematic scope of the block during consultations with the block supervisor: KPMG
Speaker:
- Michał Chyczewski, Vice-President of the Management Board, Link4
- Ewa Dąbrowska, Vice-President of the Management Board, Signal Iduna
- Mirosław Deja, CIO, UNIQA
- Grzegorz Kulik, General Director, Colonnade Insurance S.A.
- Tomasz Mańko, Vice-President of the Management Board, PKO Ubezpieczenia
Moderator:
- Michał Herbich, Partner, Leader of advisors for the insurance sector, Head of the Actuarial Group for Central Eastern Europe, KPMG in Poland
15:00 Lunch
Update 02.04.2024
