Program spring 2021

Day 2 – 15th April 2021

9:00 – 10:00 BANKS’ LENDING STRATEGY AND THE FUTURE OF THE LOAN SECTOR

9:00 – 9:50 Debate

• The impact of the low-interest rate environment on banks’ business models. The situation of banks and the interest rate policy
• Low-interest rates are forcing the banking sector to revise its business models, where to look for savings and where to look for new revenues?
• Banks’ business models. Acting in a world of low-interest rates, increasing credit risk and digitisation. How to build bank profitability?
• Remodelling the credit policy and finding yourself in “New-Normal”. How to acquire customers in the world of restructuring and recovery?
• Effective assessment of the contractor’s quality and creditworthiness – Risk Assessment / Scoring / Rating Accelerator
• Effective implementation of business processes in the “New-Normal” times in the area of handling the credit process – customer-centric approach
• Negative Interest Rates: Smart Entry through “self pricing”
• The profitability of the banking sector and the growth of credit risk
• Credit crunch risk. How far is the credit crunch in Poland? What can be done to prevent this from happening?
• Foreign currency loans
  • How to solve the problem of Swiss franc loans? The influence of francs on the capital position of banks
  • Financing the economy and loans in Swiss francs. Growing customer problems. Burden on banks

Moderator:

• Łukasz Libuda, Customer Advisory Manager, Risk Practice, SAS Institute

Speakers:

• Marcin Gadomski, Vice-presidente of the Management Board, Pekao SA
• Rafał Plutecki, Head of Banking & Insurance, Crif
• Piotr Mazur, Vice-president of the Management Board, PKO BP
• Marek Lusztyn, Vice-president of the Management Board, mBank

9:50 – 10:00 Managing the rising NPL tide

• Gyorfi Gabor, Business Development Director, QUALCO

10:00 – 11:25 DIGITAL CUSTOMER LIFESTYLE

10:00 – 10:10 Why it’s not worth annoying your clients – the importance of emotions in financial services

• Piotr Wojciechowski, CEO & Service Designer, Fuzers

10:10 – 10:20 Presentation

• Anna Szczygielska, General Manager Poland, Viafintech

10:20 – 10:30 Presentation

• Urszula Kruczek, Commercial Director of Retail Market Sales and ICT Services, T-Mobile Polska
• Marcin Kubit, Expert in the field of SD-WAN network solutions, T-Mobile Polska

10:30 – 11:25 Debate

• Digital bank and digital customer – how to build relationships effectively and in the long term? Where to find inspiration and the best designs to build a positive Customer Experience?
• Customer experiences in the new reality. Changing customer attitudes from analog to digital. How to reconcile these two worlds in the sale of financial products
• Innovation in customer relations: Omnichannel and customer-centric approach to digital transformation
• Changes in the direction of consumer preferences. Will the client want to return to the traditional channel in the future?
• Where is the limit of banks’ responsibility for the awareness of their clients in the safe use of their services?

Moderator:

• Andrzej Przewięźlikowski, Vice-president of the Management Board, Comarch

Speakers:

• Agata Strzelecka, Vice-president of the Management Board, Alior Bank
• Jarosław Fuchs, Vice-president of the Management Board, Bank Pekao SA
• Magdalena Macko-Gizińska, Chief Customer Officer, Nationale-Nederlanden
• Monika Leżyńska, Director, AXA i UNIQA
• Małgorzata Smołkowska, Member of the Management Board PFR Portal PPK
• Weronika Dejneka, President of the Management Board, PZU Cash
• Piotr Wojciechowski, CEO & Service Designer, Fuzers
• Mikołaj Zaleski, GTM Practice Solutions Manager, CX & Intelligent Workplace, NTT Ltd.

11:25 – 12:25 DATA SECURITYAND CYBERSECURITY

10:25 – 10:35 Presentation

• Dominika Kosińska, Business Development Manager, T-Mobile Polska

11:35 – 11:45 Presentation

• Bartłomiej Mitera, President of the Management Board, Goldenore

11:45 – 11:55 Presentation

• Krzysztof Korus, Legal Counsel, Partner, DLK Legal

11:55 – 12:05 Presentation

• Karol Kij, Security expert, Atende SA

12:05 – 12:35 Debate

• Data security while working remotely
• Securing documents exchanged with customers (backup passwords: encryption, durable medium, blockchain)
• Data security in applications/systems transferred to the cloud with the use of the same tools as for the DC physical infrastructure – the role of a central backup and archiving system
• Cybersecurity in the era of “open finance” and “open data”. Sectoral practices in the approach to Cybersecurity / AML issues
• Cooperation between state and financial institutions to increase security
• Employee safety. The impact of accelerated transformation induced by a pandemic on the safety of employees and customers

Moderator:

• Izabela Albrycht, President, Instytutu Kościuszki

Speakers:

• Radosław Kamiński, Vice-president of the Management Board, Allianz
• Robert Kośla, Director – Department of Cybersecurity, The Chancellery of The Prime Minister
• Seweryn Kowalczyk, Vice-president of the Management Board, Alior Bank
• Grzegorz Poznaniak, CISO, Santander Bank

12:35 – 12:45 Networking break

12:45 – 13:35 THE CASHLESS ERA, THE CARDLESS ERA AND WHAT’S NEXT? A VISION FOR FUTURE PAYMENTS

12:45 – 12:55 Payments in cloud – legal, security and risk factors

• Jiri Sandanus, CEO, Crede Experto

12:55 – 13:35 Debate

• The digital payment ecosystem and the most important innovations/Regulations/Changes
• Cashless transactions – social changes. Customer expectations towards banks. The most important lessons for the future
• Development of mobile payment systems in Poland. News in the world of mobile payments
• What methods of cashless transactions are the most secure?
• Deferred payments
• Online instalments – will this western trend also catch on in Poland?

Moderator:

• Bartłomiej Nocoń, Head of Digital Banking and Payment Systems, Związek Banków Polskich

Speakers:

• Joanna Erdman, Director, mBank
• Jiri Sandanus, CEO, Crede Experto
• Krzysztof Korus, Legal Counsel, Partner, DLK Legal
• Adrian Kurowski, Director Visa

13:35 – 14:30 HYBRID INSURANCE DISTRIBUTION

13:35 – 14:20 Debate

• Changes in insurance distribution – accelerated development of the direct channel
• Creating new sales channels. E-commerce platforms
• Omnichannel – penetration of sales and communication channels
• What issues regarding remote distribution of insurance/financial products require legal regulations?
• Client faithful to the agent. The future of sales in the agency channel. Digitisation of agent work – the toolkit of the agent of the future
• How is the role of agents evolving? How have companies enabled intermediaries to serve customers remotely? What pace will this evolution take?

Moderator:

• Cezary Świerszcz, Founder, Bacca/Chief Innovation Advisor, Insly

Speakers:

• Adam Dwulecki, Member of the Management Board, Wiener
• Grzegorz Jurczyk, CEO, BNP Paribas Cardif
• Marat Nevredtinov, President of the Management Board, Europa Ubezpieczenia
• Adam Malinowski, Vice-president of the Management Board, Signal Iduna *
• Esben Seyffart Sørensen, Business Development Director Company, Penni.oi

14:20 – 14:30 Presetntation

• Antoni Łabaj President of the Management Board, OnGeo

14:30 – 15:20 HOW TO EFFECTIVELY IMPLEMENT THE SALE OF INSURANCE AT THE BANK

14:30 – 14:40 Presentation

• Wojciech Fronckiewicz, CEO, Kiosk Polis

14:40 – 15:20 Debate

• Why do banks sell so little and earn from selling insurance?
• Insurance sales development strategy in banks
• Insurance sales tools – market trends
• Challenges and opportunities for cooperation between insurance companies and banks

Moderator:

• Artur Olech, Chairman of Advisory Board Insuracne Forum / CEO, Trasti

Speakers:

• Joanna Borysiewicz, Lider Tribe’u Bancassurance, Santander Bank Polska
• Wojciech Fronckiewicz, CEO, Kiosk Polis
• Urszula Łuszczewska, Bancassurance Head, Millennium Bank
• Adam Tychmanowicz, CEO, NEPTIS SA | Yanosik
• Tomasz Raczyński, Director, mBank

15:20 – 16:05 THE FINANCIAL SITUATION OF POLES – BUILDING SAVINGS

15:20 – 15:35 Saving for Retirement – Lessons from the UK

• Saving rates into Pensions in the UK
• Automatic Enrolment programme
• Behavioural trends in the workforce towards pension saving
• The rise of the older worker
• The impact of Covid 19 on Pension saving rates in the UK
• What next for Pensions in the UK

• Malcolm Goodwin, Head of Workplace Savings and Retirement, Aviva UK Life and Pensions

15:35 – 16:05 Debate

• Financial education; building awareness and trust in Poles’ financial institutions
• Forms of saving. How to build an attractive long-term savings offer? Analysis of available offers (OFE, IKE, IKZE, PPK, etc.)
• Summary and prospects of Employee Capital Plans. The role of intermediaries (brokers and multiagents) in PPK implementations
• PEPP – a new pan-European Personal Pension Product
• Savings programs around the world – exchange of experiences (Turkey, Ireland, Great Britain)

Moderator:

• Robert Zapotoczny, President of the Management Board, PFR Portal PPK

Speakers:

• Szymon Ożóg, President of the Management Boardu, Nationale-Nederlande PTE
• Krzysztof Bukowski, President of the Management Boardu, Openlife
• Paweł Jaroszek, Member of the Management Board, ZUS
• Marcin Żółtek, Vice-president of the Management Board, PZU TFI