Program

8:30 – 9:00 Registration of participants

9:00 – 9:05 Opening of the 2nd day of the congress

9:05 – 10:30 TECHNOLOGICAL STRATEGIES. WHAT DIRECTION DO THE BANKS WANT TO DEVELOP, AND WHAT STRATEGIC OBJECTIVES ARE THE MOST IMPORTANT FOR THEM?

9:05 – 9:20 Behavioral biometrics in regulations and in practice

• Krzysztof Korus, Partner, DLK Legal Korus sp.k.

9:20 – 9:35 Digital Bank – how to engage the client through the preferred communication channel using Pexip solutions

• Dawid Kolasa, Regional Sales Manager – CEE, Pexip

9:35 – 10:35 Debate

• Banks as technology companies with a bank charter. Are banks today more technology companies than financial institutions?
• Do any technological trends determine the strategy and tactics of the sector? What are they?
• Are we moving in the direction of “banking as a commodity/as a service”?
• Digital transformation of banks – investments and plans in a longer perspective
• Development of new technologies and regulatory barriers limiting their application in banking (i.e., behavioral biometrics, responsibility for transaction authentication, cloud computing)
• The increase in the role of ecosystems, platforms

Speakers:

• Arthur Dell, Chief Technology Officer, Veritas Technologies
• Krzysztof Korus, Partner, DLK Legal Korus sp.k.
• Nicolas Kozakiewicz, Chief Innovation Officer, Worldline
• Magdalena Nowicka, Vice President of the Management Board, Head of New Technologies and Cybersecurity, BNP Paribas Bank Polska SA
• Jaromir Pelczarski, CIO, Alior Bank
• Marcin Petrykowski, Group Chief Executive Officer, Atende

Moderator:

• Paweł Widawski, Founder & CEO, FinTech Poland

10:35 – 11:35 CYBERSECURITY AS A COMMON DENOMINATOR OF THE STRATEGIES OF FINANCIAL INSTITUTIONS – case studies session

10:35 – 10:50 How to use artificial intelligence intelligently?

• Wojciech Ciesielski, Major Accounts Manager, Fortinet

10:50 – 11:05 Cloudy weather with some clears up. How the weather for banks improves thanks to the mapping of safety regulations to technological solutions in Google Cloud

• Przemysław Kulesza, Senior IT Security Manager / Head of Global Security Practice, GFT Technologies
• Filip Mielczarek, DevOps Engineer w GFT Technologies

11:05 – 11:20 DORA – digital resilience of Polish infrastructure

• Jakub Jagielak, Technological Leader – Cybersecurity, Atende

11:20 – 11:35 Is a guarantee of business continuity in an unstable business environment still possible? Disaster Recovery in Poland and abroad

• Krzysztof Siwek, Technical Product Manager & Cloud Architect, T-Mobile Polska S.A.
• Damian Kozłowski, Product Manager, T-Mobile Polska S.A.

11:35 – 12:20 Networking Break

12:20 – 13:30 CYBERSECURITY AS A COMMON DENOMINATOR OF THE STRATEGIES OF FINANCIAL INSTITUTIONS

• Cybersecurity of banks and insurance companies in the face of new risks and challenges
• Legal regulations as a challenge to cybersecurity teams
• Cross-sectoral cooperation in terms of cybersecurity
• Assuring business continuity, among others digital twin, golden copy – traps and formal obstacles, possible scenarios, alternatives
• The use of Artificial Intelligence and Machine Learning in the context of cybersecurity
• Customer-centric attitude – a consumer as the owner of data. Who is responsible for the protection against cyberattacks in the bank-customer relationship?

Speakers:

• Izabela Błachnio-Wojnowska, Director, Governance and Cybersecurity Program Bureau, BNP Paribas Bank Polska
• Wojciech Ciesielski, Major Accounts Manager, Fortinet
• Paweł Dobrzański, Security Tribe Lead, T-Mobile Polska S.A.
• Artur Drobiecki, Head of Sales, Limitless Technologies
• Piotr Kalbarczyk, Director of Cyber Security Department, PKO Bank Polski
• Konrad Korczak, Director of the Department of Control and Prevention of Financial Crimes, Santander Bank Polska
• Rafał Winnicki, Head of Operational & Fraud Risk Departament, VeloBank

Moderator:

• dr hab. inż. Jerzy Surma, Associate Professor, The Institute of Information Systems and Digital Economy at the Warsaw School of Economics

13:30 – 14:30 HYPER-PERSONALIZATION WILL THE BANKS FORECAST CUSTOMER NEEDS BETTER?

13:30 – 14:30 Debate

• How to support retail and commercial customers in the age of the current events: the war, inflation, accelerated digital transformation?
• Do you know who your customer is? Do you know your client’s needs?
• Data gathering, analysis, personalization, control, and optimization of the customer journey – the use of digital experience from the online world for the support of offline sales

Increase customer engagement by reaching them in their native communication channel

• Maintenance/ service communication – automation and standardization of communication scenarios and increase customer satisfaction
• Hyper-personalization and x-selling of associated services in loans – how to effectively and efficiently meet customers’ requirements in terms of satisfying their housing needs?
• What are the risks associated with hyperpersonalization and what are the most important barriers to its implementation?
• Hyper-personalization vs platformization of financial and non-financial services

Speakers:

• Aleksandra Buczkowska, Managing Director for Retail Products and Client Segments, mBank
• Dariusz Gałęzowski, CDO, Director of Data Management Office, BGK
• Rafał Litwińczuk, Deputy CEO, Alior Bank
• Magdalena Proga-Stepięń, Managing Director, Santander Bank Polska S.A.
• Arkadiusz Przybył, Vice President of the Board – Head of Retail Banking, Santander Bank Polska S.A.
• Wojciech Werochowski, Deputy CEO, Bank Pekao SA

Moderator:

• Grzegorz Ignaciuk, Deputy Chairman of the Management Board, Cenatorium

14:30 Lunch

8:30 – 9:00 Registration of participants

9:00 – 9:05 Opening of the 2nd day of the congress

9:05 – 10:20 THE CHALLENGES OF THE INSURANCE MARKET

9:05 – 9:20 How to make regulatory reporting simple for the Office of the CFO: build trust and reduce risk with CCH® Tagetik solutions

• Michal Rumak, Senior Channel Sales and Affiliates, CCH® Tagetik, Wolters Kluwer
• Daniel Potocnik, Managing Director, CRMT d.o.o.

9:20 – 10:20 Debate

• The influence of the external factors on the sector situation and changes in the supply of and the demand for insurances
• The price policy of the insurance market in the context of inflation
• The influence of capital risks on the insurance market
• Implementation of the ESG policy by the insurance sector representatives
• Insurers’ offers closely connected with climate changes. Product innovations as the basis for the insurance sector’s development, exclusions liability in climate risks
• Reporting (ESG taxonomy and reporting)
• A look into the future – development scenarios of the insurance sector

Speakers:

• Aleksandra Agatowska, Chief Executive Officer, PZU Życie
• Matthias Baltin, President of Management Board, Allianz
• Dominika Kozakiewicz, CEO, Aon
• Piotr Narloch, CEO, InterRisk
• Michal Rumak, Senior Channel Sales and Affiliates, CCH® Tagetik, Wolters Kluwer
• Leszek Skop, President of Management Board, PKO Ubezpieczenia

Moderator:

• Prof. dr hab. Konrad Raczkowski, Director of the Center for World Economy, UKSW

10:20 – 11:35 PENSION AWARENESS IN AGE RISK MANAGEMENT. HEALTH IN THE INSURANCE SECTOR

10:20 – 10:35 Presentation

10:35 – 11:35 Debate

• Financial collaterals of the postproduction period of life – available options for saving
• Opportunity in health insurances
• Products adjusted to particular age groups of clients – taking care of clients’ awareness (young people and people in the production age)
• The landscape of health insurances and life insurances in the subsequent stages of the Covid-19 pandemic
• The development of the health insurance market – trends and customer expectations
• Projects of decreasing health care costs – prophylaxis and prevention

Speakers:

• dr hab. med. Monika Budnik, Cardiologist, Cardiology clinic, Central Clinical Hospital
• Paweł Jaroszek, Member of the Management Board (CFO), Social Insurance Institution (ZUS)
• Andrzej Jaworski, Board President, PZU Zdrowie
• Andrzej Reterski, Supervisory Board Chairman / Co-founder, JP Medica
• Robert Zapotoczny, Chief Executive Officer, PFR Portal PPK

Moderator:

• Paweł Dobrowolski, Chief Economist, Polish Development Fund (PFR)

11:35 – 12:20 Networking Break

12:20 – 13:30 DIRECTIONS OF OBTAINING COMPETITIVE EDGE – TECHNOLOGICAL LOOK

12:20 – 12:35 Online accounting platforms as a new sales channel for insurance products

• Patrycja Strzelecka, CCO, CashDirector12:30 – 12:40 Introduction to the debate/ Case study

12:35 – 13:30 Debate

• The use of artificial intelligence by insurers in risk management. Influence of IT technologies (i.e., Big Data, ML, AI, Blockchain) on the direction of the insurer and its distribution channels
• The use of data about the customer as an element of competitive edge – possibilities and threats
• Should the insurance companies focus on personalized attitude and customer service, e.g., using a dynamic rate and individual perspective to the needs? How?
• Customer Experience – do the insurance companies fully use NPS to test the service level and quality?
• When will the insurance industry be ready to insure investments in the meta world, NFT, cryptocurrencies, etc.?
• How do the new technologies transform the current Omnichanel models?

Speakers:

• Piotr Bartos, CEO, Insly Polska
• Mirosław Deja, Managing Director Pionu IT, UNIQA
• Jacek Nowak, COO/CTO, ITSurance Group
• Marcin Sagała, CIO, Prudential

13:30 – 14:30 THE PROCESS OF SHAPING A NEW EMPLOYEE PROFILE IN THE INSURANCE SECTOR

13:30 – 14:30 Debate

• A new work model and the insurance sector – chances and challenges
• Inflation vs. wage pressure – how to manage it?
• Raising competition and the development of employees in the context of modern technologies, e.g., digital low-code training
• War for talent – adaptation to new expectations and work standards in a hybrid model. How to make sure that the insurance sector becomes a target place for people beginning their careers?
• Building a longstanding employee-employer relationship. Competitiveness with other sectors on the market.
• Vocational activation of mature persons in the insurance sector
• Alternative solutions in terms of shortage of employees, e.g., robotization, process automation

Speakers:

• Michał Gomowski, CEO, Benefia
• Liwia Kwiecień, Chief HR Officer Board, Nationale Nederlanden
• Aneta Podyma, Chief Executive Officer, Unum
• Tomasz Teterycz, Head of HR Department, PKO Ubezpieczenia

Moderator:

• Adam Malinowski, Co-Chairman of the Advisory Board Insurance Forum / Vice-president, CSO, SIGNAL IDUNA Polska TU S.A.

14:30 Lunch